When the digital experience feels intuitively right
If Sherlock Holmes were around today, he’d often be found chillaxing around the cafes of Baker Street, necking cups of espresso by the bucketload, muttering under his breath about the price of Madame Tussauds tickets, tinkering with his iPad – and, despite himself, instinctively sensing which brands felt ‘right’.
Being Sherlock Holmes, and therefore the authority on everything, he’d know that tone of voice and personality used to be qualities mainly associated with copy and art direction, but now they could be attributed to the way a brand ‘feels’ using digital touchpoints too.








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