Posts Tagged: influence

Klout’s bunk – Everybody can be an influencer

Stephen Fry - Influencer?Last week we showed why Klout not only does not measure Influence directly, and we also argued that it also does not measure social capital as Brian Solis claimed for Altimeter in a recent report.

Now, whether Klout, PeerIndex and Kred measures social capital or status (as we believe it does), most marketeers are interested in the bottom line. Are these tools a predictor of a person’s capability to influence action? Read more on Klout’s bunk – Everybody can be an influencer…

Brian Solis says Klout does not measure Influence – he is right and wrong.

The star studded US media consultancy, Altimeter, has just released a report penned my Brian Solis on the Rise of Digital Influence, which has caused quite a stir.

Lets start with what they have managed to get right. Read more on Brian Solis says Klout does not measure Influence – he is right and wrong….

UK’s ‘Tech Influence 25’ of 2012 revealed

With Propeller PR’s expertise in the media and tech media space, we’ve partnered with PR software provider Cision to reveal our ‘Tech Influence 25’ list. Rory Cellan-Jones, technology correspondent for the BBC tops the list.

He’s closely followed by Charles Arthur, technology editor for The Guardian, and Mark Prigg, science & technology editor for the Evening Standard. Read more on UK’s ‘Tech Influence 25’ of 2012 revealed…

Listen to your social customers, not to Klout

I was recently asked to help someone I know promote their business product on my personal Facebook page. “Just post a link to our webstore” they enthusiastically suggested. I refused. One, because I didn’t have any interest whatsoever in their product, nor did I think any of my friends would, and two, because it would look so utterly false and out-of-place on my profile that it wasn’t worth the effort. I explained to this person that I very rarely, if ever, post status updates on Facebook. So if I was going to break that habit, I was certainly not going to do so in order to flog a bunch of crap; I’d just post some song lyrics or a cat picture or something like you’re meant to.

I give my friends more respect than selling miscellaneous products to them, and besides, they would all recognise it as being completely incongruous with my usual mute Facebook behaviour. It’s this blatant, heavy-handed advertising-dressed-up-as-genuine-communication-between-friends that really irks me about social media, and it’s the cynical monetizing and hierarchisation of this concept by companies like Klout that irritates even further.

Read more on Listen to your social customers, not to Klout…

How mobile puts social into context

Whilst writing last week’s post about “How mobile changes usage behaviour”, it became clear to me that mobile is so much more influential than social media – the change driven by mobile will be much more significant than social media. Read more on How mobile puts social into context…

Justin Bieber follows me – Celebs get on board Twitchange for Haiti

From The Lounge Group : Okay he doesn’t, but for $510 he will for 90 days. Or if I pay $2,325 : Justin Bieber will follow you on Twitter for a minimum of 90 days, will retweet one of your tweets and will send out a tweet including your @twitterhandle

That’s nice. However if you aren’t some easily-mind-controlled-bad-music-choosing-ten-year-old, you can choose to pay a multitude of celebrities for the same package here

Read more on Justin Bieber follows me – Celebs get on board Twitchange for Haiti…

The importance of influence online and the threat of poorly moderated review sites.

Back in 2007 I wrote a blog post about the importance of influence for brands online. The research, published by OMD in late 2007, showed that amongst our European neighbours, Brits are the most likely (63%) to offer an unprompted opinion online and we are also the most likely to pass a negative comment (26%). Back then, the report stated that 38% of UK online purchasers take other customers’ opinions into account before purchasing.

It would be interesting to see what impact the intervening years have had upon customer behaviour. My ‘reasonably’ well informed hunch is that the importance of influence is growing exponentially, and with it, the power of the websites that gate-keep the user reviews.

The commercialization of the ‘influence marketplace’ brings threats as well as opportunities. Take, for example,, the leading user review website in the USA who are being sued by a small veterinary practice in California. Greg Perrault, who runs the Cat’s and Dogs animal hospital is suing Yelp because when he asked them to remove an outdated, negative review from their website they retorted by saying that they would, if his business would advertise with them. If he agreed to advertise with, then not only would the aforementioned negative review be removed, but in the future all negative reviews would have reduced visibility and be hidden from search engine results.

Whilst one may hope this is an isolated case, the law firm representing Mr Perrault, has indicated that they have been contacted by scores of other businesses that have been approached similarly and that there could be many thousands of businesses affected.

What this case shows, aside from possible commercial malpractice, is the power of the review sites in controlling the flow of commerce, brand reputation and customer opinion.

To some small degree we have experienced the frustrating power of review websites with the web’s leading App store where we have a client smart phone App featured. The App in question is in a highly competitive marketplace. Obviously you can’t hope to have all great reviews, but we’ve begun to see what we believe are suspicious reviews. Many just say ‘Don’t use this App, use this one instead’, whilst others provide feedback about services that the App doesn’t even provide.

At the App store there is a link alongside each review allowing you to contact the authorities to request its removal. This feature is similar to the OS crash reporting mechanism ‘Your word processor has stopped responding, would you like to send us a notification?’ In a vain hope that the action may have some affect you submit the form into the ether, never to be heard from again.

So, the negative, truth impossible reviews continue to appear at the App store. At best, this is simply frustrating for us as we’re left to rely on the positive reviews and the good sense of new customers. At worse though, the lack of proper moderation is indicative of a wider trend of abuse in the user review marketplace.

If this is true then we’re likely to see flame wars between competitors in the ‘no mans land’ of the review sites, with those with greater brand reach not only applying their own resources but also leveraging their army of brand advocates to flame perceived rivals. In this scenario, the innocent public will lose faith in the review mechanism as a reliable source of influence and revert to other means to communicate their opinion and many, many more legal cases.

Read more on The importance of influence online and the threat of poorly moderated review sites….