Using social media for customer engagement
One of social media’s greatest benefits to brands is the ability to scale up customer engagement for value creation. The most intimate and valuable type of interaction was until recently facilitated mostly by one on one engagements that demanded extensive human resources and expenditures. Now, powered by digital platforms, engagement reaches scale. Engagement via social media has more to offer than recruiting customers and driving sales.
It can help extend the customer life-time by creating loyalty, as well as optimise it by turning customers into advocates and enjoy additional leads and sales. And –finally, but potentially most importantly, engagement through social media can generate insights from customers, which can lead to better products and services. Read More








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