I have had many conversations in the past months with various senior persons
within the different media agencies here in Finland, with the core discussion
centered on where the digital space is moving & how are we improving our
agencies to ensure our clients are offered the best ideas and solutions.
In summary, these have been my findings:
- We need to move away from “Traditional Account Directors” driving the
client across the board. If they continue to be solely responsible then those
that do not, need to accept that they are there to perform a role – they are
not the complete creative, strategic resource for their client – that’s why we
have various specialist divisions. Not all but in many cases at least here in Finland, the
client is asking for pitches to be digitally lead and they are not being
digitally lead. They have a digital base to them but there is no completely
integrated concept. While they say digitally lead, this does not mean come up
with some separate digital ideas & show us you can get good discounts… and
maybe add some SMS idea that will be advertised in the TVC. We should be trying
to lead with ideas that have perhaps stemmed from digital but find ways how
this content can move across every platform. Is it that most media planners who
become media account directors simply have no real project management training
or they simply are not creative! I am sorry if you are one and you rock but
like many people in this industry, we really have few strategically led figures
who, can do what the client needs in my opinion.
In saying this, I am all willing to educate our traditional media guys as
this is really important but we do need much more involvement from the word go.
This is obvious but why is it not implemented in so many cases? The point is,
to truely achieve for example a campaign centered around branded content &
perhaps advocism, we need one central idea & then we need to link all the
medias together – not just a URL, but everything – what does the TVC do? Does
it drive traffic, awareness… What are the objectives of each medium – sales,
lead generation, ROI, awareness – if so how much, when, what, who…? We have
to ask all these questions and many more… It’s called strategic thinking!
- Another thought also leads into how we can lead a client forward, or should I
say, who is it that takes the core responsibility for leading the client
forward! In most cases it has been the ATL / Brand agency. I don’t believe that
it should be the sole job of the “traditional creative agency” which
in many cases it is, to come up with the overall concept & how it will
work! How many of them really know how to maximize the digital space
strategically? How many of them think strategically and not just creatively! A
beautiful website could be avoided at times – its not beautiful to a client if
it doesn’t generate X amount of leads of meet their objectives is it? So the
question is, how can we all work together? We all have different skills – some
strategic, some deep understanding of human behaviour, some creative, some
technical, some others thrown in the mix… But when are we going to realize
that we need to offer the client all of these skills…
I hate to sound like a skeptic to the traditional agencies & people, but
we all know that most of them do not carry the insight or experience to offer
their clients what is required in digital.
I have seen many clients move to other agencies all over Finland – Why???
In many cases I believe it is simply the old school approaches to a client that
are losing. Smaller niche agencies are teaming up with others, and creating
incredible creative & strategic pitches with a difference… In other cases,
the traditional agency just needs to stop being so head strong, allocate the
appropriate resources to the pitches from all specialist avenues and think
about one solid concept… and then how this will be brought together using all
the medias!
So the point of my story??? We need to wake up, understand our clients
better, find the right resources for our clients and use them… Think outside
the box, think strategically and about the clients needs and real objectives!
Use what is available to you & to do so use the specialist people around you!
We are all trying to achieve the same thing right?
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