Author Archives: Tia Fisher

eModeration’s Social Round-up #37

 Welcome
to eModeration’s round-up of all that is intriguing, alarming or odd in
the world of social media, compiled by Kate Williams. For more social
media snippets, follow her on @emodkate – or for general twittery,
@KateVWilliams. 

This
week: This week: judges can Google; the Conservative’s Great Social
Media Adventure; and marketing on Chatroulette… in Lycra. Plus: we’d
still love your feedback on these updates: tweet Yay! or Boo! to
@emodkate. It’ll take ten seconds, promise.
 

THE HEADLINES …

So: after months of tossing and turning; of agonized grimaces and broken
nights, Google has finally pulled the tooth that was ailing it, and quit
China
: an April 10 pullout is mooted. In an effort to continue
offering uncensored results to its Chinese users (and not at all to
cling on to the revenue potential attached to 800 million Chinese
internet users – don’t be ridiculous), Google began redirecting
users
to their uncensored Hong Kong site, announcing that they’d be
‘carefully monitoring access issues’.

Sure enough, the Chinese government began
disabling
certain search results, and China’s national mobile
provider dropped
Google
as its default search engine. Chinese netizens found
themselves back where they first began: censored. But to be perfectly
frank, they don’t seem all
that fussed
. China’s increasingly affluent middle class have, till
now, been avid Googlers; but even amongst this key constituency there
was little sympathy for Google’s position, with many, according to the
Telegraph, feeling that the company had been disrespectful of local
mores, a feeling even
more pronounced
amongst ‘mainstream’ Chinese. So when, for a short
while on Tuesday morning, Google’s corporate pages were displayed in
Chinese, many
cried ‘hack’
– despite Google’s protestations.

Meanwhile, Dell and Go Daddy want to join the
Leavin’ Train
, with the latter telling a US Congress committee
hearing that the company no longer had the stomach for
domain-registrations in China, where new regulations now demand photo ID
from anyone registering a .cn domain.

But Westside, Google’s self-penned profile as ‘stout defender of
internet freedoms’ is increasingly under scrutiny. Co-founder Sergey
Brin’s Guardian interview, in which he positioned Google as Poster Corp.
for digital liberation whilst berating Microsoft for working within
China’s rules, got backs
a-bristling
: several commentators pointed out that this was
Google’s own strategy until – ooh, three months ago?

Fred Teng in the
Huffington Post
, meanwhile, calls for tolerance for China, whose
journey from feudal island to globally-connected digital nation has, he
points out, been laudably swift.

There’s not many matters in this world upon which we can all agree – but
the proposition ‘Nestle’s week has been a bit …meh’ might, I suspect,
be
one of them
. Item: their Facebook page was targeted by Greenpeace.
Item: their response went from ‘placatory’ to ‘I’m deleting yo’
account’, then dashed back to ‘I never meant to hurt you’ – in what felt
like moments
, with bystanders gazing on in open-mouthed horror. At
the time of going to press, Nestle’s Facebook page was best described as
a
sit-in
– and this painful episode can’t fail to spotlight the huge
variation in the quality of brands’ moderation policies. Jake McKee has
some useful thoughts here
– upon which we were delighted to comment.

Brace yourselves – Facebook’s latest
privacy battle
could have huge implications for all UGC platforms,
potentially shifting the responsibility for protecting personal privacy
away from users, and onto social networks. European regulators are
investigating whether the privacy of people whose photos and videos are
posted on social networks is being habitually breached.

There’s been a deal of huffing
and puffing
about the upcoming ‘Social Media Election’, with BBC
journalists
explaining Twitter to social slowpokes, and expounding
on how both parties are utilizing it to sway voters. Facebook launched a
new page called Democracy
UK
, where its posting news of a political nature for all and
sundry to comment upon);
ITN hosted live
online debate
during their budget special; and new
tools for tracking party-political
sentiment
– like Yomego‘s,
pictured here – are being launched Left, Right and Centre.

The Tories were first out of the gate: it emerged
that they were outpacing Labour on Facebook by a ‘connection’ ratio
of two to one
. Alas, their social success went straight to their
heads and, minded to build upon their initial victory, they launched a rather
snazzy Facebook campaign
which incorporated a Twitter feed of the
hashtag #cashgordon. Alas, opponents discovered that the feed was entirely
unmoderated
, and took the opportunity to bombard the site with an
awful lot of – how to put it? – brand-negative comments. Worse still,
they discovered that the site didn’t strip html, allowing those
less-than-positive reviews to really, you know, shine
out
. The website was removed later that day.

Meanwhile, Gordon Brown has described ‘superfast’
broadband
as the “electricity of the digital age”. Outlining
Labour’s plans, he promised ziptastic speeds for every citizen, as well
as a webpage through which to manage their interactions with local
government – a proposal which, according to the government, could slash
billions from the public service budget, and generate a quarter of a
million jobs. 

Best not to mention, then, the ongoing
brouhaha
over the government’s plans for our digital future which,
it must be said, are not meeting with unqualified support.  

THE LOWDOWN … 

Following a tip-off from the FBI, French police
arrested the man responsible for hacking Barack
Obama’s Twitter account
late last year – then released him, after
he claimed that, far from being a master-criminal, he’d simply guessed the
President’s password
(His birthday? “ThePrezz”? or [gulp].. “password?”). All rather embarrassing
for the man they’re calling the first president of the digital age. 

Then, in an intriguing instance of plot-thickening, ReadWriteWeb
revealed
unconfirmed reports that the hacker was the very same
bounder who leaked Twitter’s confidential business plans to TechCrunch,
who chose to publish them, despite a flurry of controversy. 

Truth is, there’s not much in digital life that can
truthfully be called ‘secure’ – this was the takeaway from the annual
Pwn2Own contest
at the CanSecWest security show, which challenges
hackers (sorry, ‘security experts’) to break into a roster of everyday
devices and software. This year, the scallywags succeeded in hacking
into nearly every major browser (Safari, Firefox and IE8), as well as
stealing the entire SMS database of a non-jailbroken iPhone.


Eew. Director of Public Health Peter Kelly this
week claimed that the rise of social networking has produced an
alarming spike
in reported cases of syphilis. Sites like Facebook,
he said, were “making it easier for people to meet up for casual sex,”
and several of the syphilis cases he’d seen “had met sexual partners
through these sites.” Facebook, understandably keen to quash the ‘ridiculous’
idea
, pointed out that correlation is not quite the same as causation. Nevertheless – yikes. 

Ah, hindsight is always 20:20; foresight – not so
much. All the more impressive, then, is the
inspired guess
made by Nik Tyler, who a year ago registered three
domain names: ipaddownload.com, ipaddownloads.com and ipaddownloads.net.
They are now on the market; a million bucks will snag all three. 

You have your lycra tiger-suit ready? And your scary
clown-mask? Good, then we’ll begin our ‘Marketing on Chatroulette’ 101,
as taught by Stage
Two Consulting
. They advise marketing execs wishing to explore the
potential of the latest social craze to “have several masks/outfits
available in case the occasion arises.” Bless.

Facebook’s Gross
National Happiness Index
has landed in the UK, revealing the
emotional ineptitude of the average Brit in all its glory – we are, it
seems, only really free with our emotions in the matter of family, TV
and the Weather. Disappointingly, the Index focuses on extremes of
emotion – happiness, or sadness – and so fails to track those
sentiments which, in my experience, are most frequently demonstrated by
we Brits: ‘mild annoyance’, ‘qualified enthusiasm’, and
‘schadenfreude’. 

This is genuinely rather impressive – Franklin Page, a
fleet-of-thumb employee of text-software company Swype, has beaten the
World Record for texting at speed: you can watch and marvel here.
Huzzah – the astonishing and bizarre viral clip of a Russian
lounge singer
warbling something called ‘Trololo’ has been given
it’s own iPhone app! If you’ve not yet had the pleasure, do take a look:
you will be tickled pink, or horribly disturbed – one or t’other.  

NEWSBYTES … 

Online dating is now so mainstream an activity that
it’s now bigger than the online adult industry, and is worth a humungous
one billion dollars per year, according to this new
infographic
from Online Schools.

A US federal appeals court has ruled
that a judge who is unsure about a matter of common knowledge may use
Google. Never again will a member of the bench be flummoxed by the name
of a popular beat combo.  

Analysts
are predicting
that Apple will bite 40% of the tablet and e-reader
market this year, sending shares zooming. And the iPad is already
attracting high-end and big-name
advertisers
to its apps, causing ripples of relief to bloom
throughout an anxious ad industry. The New York Times reporting that the
going rate is anywhere between $75,000 and $300,000, and adds that it’s already sold its first two
months of post-launch inventory. 

Schoolkids
in Japan
will be using Nintendo DS’s in class before the end of the
year, the education authorities there having spotted the platforms
wealth of educational titles. 

Global web use continues its relentless
upward trajectory
, with users on average spending 5.5 hours on
social networks last month – up more than two hours on the previous
year’s figures. 

New data
from Hitwise
suggests that users who come to news sites via
Facebook are more loyal than those who are directed by Google news.

And finally, stop counting those Twitter stats. New
research
finds very little correlation between Twitter counts and
actual influence – so there.  

That’s all folks!

Read more »

Why a CEOP panic button may not be right for Facebook ….

… but Facebook reporting procedures need improvement.

I was just having a little think about Facebook’s news
yesterday  that it won’t be putting a CEOP
panic button on all of its pages. Instead Facebook says it will have
links to organisations including the Child Exploitation and Online
Protection (CEOP) centre on its reporting pages.

Although I’m a huge supporter of CEOP’s marvellous work, I have to say I
can see Facebook’s point.  Grooming activity is not the only reason why people may want to report a post – think of bullying, copyright, hate crime, terrorist activity,
inappropriate language or imagery – there are a multitude of reasons why
one user may wish to report another.  If a CEOP panic button were
prominent on each post, the danger would be that all these issues would
be reported to CEOP and not Facebook.  This would potentially be
extremely counterproductive.  CEOP would be drowning in issues it cannot
directly act on and potentially missing time-crucial grooming
complaints. 

There would probably be a significant delay in take-down time and user
accounts being blocked if the wrong route was taken to report
inappropriate material. (Interestingly though, the CEOP report button
does take you to a page where children can get help with dealing with
cyberbullying: it’s top of their list actually, well above sexual
behaviour).

Although it’s part of the Virtual Global Taskforce, CEOP is a UK police
organisation (though obviously with links to international forces). 
Facebook cannot offer the same facility on all its sites, but it could
offer tailored local links to help centres on each national site.

If my understanding of the recent tragic murder of Ashleigh Hall is
correct, (a seventeen year old girl who was lured by a man using a false
identity on Facebook), then a CEOP reporting button would probably not
have helped.  She didn’t think she was being groomed by a much older
paedophile.  She thought she was starting a relationship with a handsome
young man her own age.  And we have to be realistic about this:
research shows that there are some vulnerable teenagers who welcome the
attention, even when they know the relationship is not appropriate, and
are unlikely to report it.  What they don’t realise is the huge danger
of emotional and physical damage they are courting, and it is education
(both of the user and their parents/carers) which will be the key here.

I think therefore that the linking of the Ashleigh Hall case to the CEOP
button is a bit of a false one.  What is true is that a lot of
approaches made by adults to children online are actually very direct. 
This is in contrast to what I think is the general perception, that it’s
mostly about long drawn out relationship/trust building before
eventually turning conversations towards sex (i.e. creating a situation
where the child wouldn’t want to make a report). Where the button would
make an impact is with kids who are approached with an overt sexual
proposition straight away. Having a quick/easy way to report that
behaviour (by whatever system) may result in more convictions of
predators trying the direct approach.

Certainly, Facebook’s reporting systems need to be far more prominent. 
Personally, I’d like to see ‘report’ offered alongside ‘like’ and
‘comment’ against posts, or at least to be much more visible.  Currently
the path to report is this: Click through on the profile of the
offending poster, then scroll right down (under their friends, photos
etc.) on the left hand column, to find this rather recessive link:

If you didn’t know it was there, you’d have a hard time finding it.  Why
don’t they run a page from the main navigation telling you how to
report someone?  Run a ‘Report It to Facebook ‘ button on every page?  
It may not be the most efficient reporting system either, since it’s the
user profile which is reported rather than the offending post and so it
may be hard for Facebook moderators to locate the offending material
and view it in context.

When making a report there is a choice of 1. blocking this person from
communicating with you, or 2. reporting the user to Facebook.   The
dropdown under reporting offers categories of offence: Nudity or
pornography / Fake profile / Racist or hate speech / Cyberbullying /
Threatens me or others / Unwanted contact.  I’m assuming Facebook is
proposing help links based upon the choice at this point.

Update 22 Mar 10:  Malcom
Coles’ critique
of Facebook reporting procedures
reminded me that I hadn’t looked
at the separate reporting procedure in Facebook for Fan Pages and Groups
(versus personal profiles).   Many thanks to Malcom and to Blaise Grimes Viort for the link. 
(Malcom, I’ve reproduced your screengrabs, for which thanks).

Entire Fan Pages: It is possible to report the whole
Fan Page (in the left hand column of these pages is a “Report page”
link), but the options offered as to why you may be reporting it are
very limited, and there is no free text option.

 Note
that you won’t get any communication from Faecbook about their
actions.

 Fan Page Posts: It is not
possible to report individual pieces of content created by the Fan Page
owner (you’d have to report the whole page, see above).  However, a
‘report’ link exists on each comment posted by  Fan to that content. 
Again though, the reasons why you may report are very limited – there is
no free text option to explain anything not completely obvious – for
example, that a case is sub judice or an image copyright.  You’d have to
rely on Facebook moderators being very well informed about – well,
pretty much everything.

Fan Page Discussions: As
Macolm Coles points out, there’s no way to  report an entire discussion
thread in Fan Pages in one go: you would either have to flag each
comment or report the Fan Page (and have no way of telling the
moderators what it is you are objecting to).

Groups:  The reporting
system for a group is a big improvement: here you are invited to
categorise the nature of your objection and say where it was you found
it.

So what do you think?  Facebook are due to meet
with CEOP again in Washington on 12th April to ‘discuss it further’.  I
hope the network can put some really good plans on the table which will
satisfy CEOP that they really are doing all they can to make the site as
safe a place as it can be.  At the moment it seems sorely lacking.

Read more »

eModeration Social Media Round Up #36

 Welcome to eModeration’s round-up of
all that is intriguing, alarming or odd in the world of social media,
compiled by Kate Williams. For more social media snippets, follow her
on @emodkate – or for general twittery, @KateVWilliams.

This week: Nestle’s Facebook Furore; Evan Williams’ and Gaga; The Bing Thing in China; and social media in the loo.

Plus: we’d still like feedback on what you think of the updates: tweet
Yay! or Boo! to @emodkate. It’ll take ten seconds, promise.

THE HEADLINES …

After Twitter’s damp squib
(Squitter?) of a keynote at SXSW on Monday, CEO Evan Williams gamely
tried to claw back some goodwill from the grumbling hordes by
announcing that he would take ten questions from the Twittersphere. The
quality of the cross-examination varied wildly (“What’s your favourite
bourbon?”) – but the exchanges did throw up a few golden nuggets,
including an insight into the thinking behind new Twitter service
@anywhere; a definitive answer to the question “will Twitter be sold or
merged in the next 2 years?” (“No”); and a brief but tantalising
insight into the interior landscape of a thirty-something tech whizz
(“What am I thinking right now? Lady Gaga.”) Mashable catalogues the Qs and unpicks the As.

Amid growing speculation that Google is on the verge of quitting China, the company has received a letter
purporting to come from its Chinese advertising vendors. The note
demands to know whether the company is staying or going – and financial
compensation if the answer is “um, going.” Predictably, the origins of
the letter are murky, with Associated Press reporting claims that it
was signed by only one firm, who then fraudulently added the names of
26 others.

It seems Microsoft is listening intently to Google’s Chinese whispers:
chief research and strategy honcho Craig Mundie this week added his
voice to that of boss Bill Gates, who recently appeared to back Team
China by criticising Google’s behaviour in the PRC. Could this all be
[drumroll] .. a Bing Thing? The Wall Street Journal speculates that Microsoft is rubbing its hands at the big space in search, which will open up if Google leaves China.

Meanwhile, Twitter co-founder Jack Dorsey announced that the company’s developers are cracking on with a workaround
for users in China, where the microblogging service is blocked. In
response to Chinese artist and regime critic Ai Weiwei, who’d demanded
“a clear answer, yes or no?” to the question of whether Chinese users
would ever have a Chinese-language registration page, Dorsey responded
with a “Yes” – though he qualified that with a more wibbly “it’s just a
matter of time”, and admitted that he’d had no idea that the Chinese
authorities had blocked the site till three weeks earlier.

No-one could say Facebook’s trajectory hasn’t been stratospheric (well,
they could, but they’d be wrong). But – sticking with the Chinese theme
for just a moment longer – some new figures
throw Facebook’s success into sharp relief. Chinese internet megazord
Tencent, whose reach encompasses IM, social networks, and mobile, just
posted 2009 revenues of an astounding $1.8 billion: that’s three times
the Book’s estimated 2009 takings. What’s more – ponder this, Facebook
- over 75% of Tencent’s revenues came from virtual-goods related
services, according to Venturebeat.

Growing rumblings of dissent
over the Digital Economy Bill, which many feel is being rushed through
parliament with indecent haste. The bill, regarded as both draconian
and ill-conceived by entities as diverse as TalkTalk and the British
Library, has drawn the fire of online democracy group 38Degrees; their service lets individuals contact their MP to demand that the bill is properly debated, or abandoned.

THE LOWDOWN …

A scabrous new US tech-based comedy
series is being developed, you say? A “savage satire centring on a
fictional Silicon Valley CEO whose ego is a study in power and greed”?
Who on earth could it possibly
be based upon? The show is being developed by Twitter legend (SPOILER
ALERT) @FakeSteveJobs and Borat director Larry Charles, who declared,
with characteristic underplay, “we are attempting nothing less than a
modern Citizen Kane.”

Dude, those aren’t Friends, they’re Feds! If you are of a criminal bent
and active in the social media space, all may not be quite as it seems:
it emerged this week
that U.S. law enforcement agents have taken to social networking like
ducks to water and are actively using it to gather evidence.

Freaky times for the owners of over a hundred cars whose horns suddenly
began relentlessly honking – and wouldn’t stop till the batteries were
removed. Wired reports
that a disgruntled employee had hacked into the remote
vehicle-immobilisation system operated by a car dealership to nudge
recalcitrant hire-purchasers who fall behind with their payments. Which
is, in and of itself, a rather creeptastic infobyte, no?

When a company which is all about getting us connected warns that we’re in danger of developing some serious social media ‘issues’, you gotta sit up and listen.
A new survey by Retrevo found that we can barely take a break from
social sites to – erm, powder our noses or – ahem – nurture our
relationships. 48% of those surveyed checked their networks upon
waking, and 24% of under-25s are happy to receive messages whilst
(shall we say) clearing their inbox …

Much glee and retrospective smugness from those who couldn’t attend
SXSWi due to “previous engagements”, as a flurry of posts with titles
like ‘Why SXSW Sucks
pinged round the blogosphere. Seems that this year, creatives,
start-ups and developers are being crowded out by yer actual social
media users – many of whom like to party while uncouthly ogling Tech
Slebs. As one commenter put it: “The web is no longer the domain of the
nerd, it’s the domain of the internet-enabled socialite as well.”

The Guardian reports a sudden brake
on what was all set to be the most expensive domain-name auction in
history: the owner of sex.com has been forced unexpectedly into
bankruptcy by a major creditor, and has pulled out at the last minute.

APPLE JUICE …

Squeal! Keen-eyed observers at Patently Apple report that the company has filed a patent on a social app for the iPhone.
The app is called iGroups, and lets users geo-connect, and exchange
info without throwing privacy to the wind. If you are au fait with this
sort of thing, you might wish to peruse the detailed patent docs here.

Meanwhile, conflicting estimates of the numbers of iPad pre-sales: though most predict buoyant stats, some question whether the high ‘first-hours’ figures were actually sustained. In the confusion, though, one intriguing snippet
caught our eye – despite predictions, wi-fi-only presales outscale the
(considerably) more expensive 3G option by 69% to 31%. Seems even
Apple’s famously well-cushioned demographic is feeling the pinch.

A new report by Flurry says that the iPhone is now dramatically outpacing
Facebook as an apps platform. The latter lags despondently, with a mere
60,000 – while Apple now boasts 140,000 different apps, and a
mind-boggling 58 new companies launching apps each day.

NEWSBYTES …

A bumpy end to a bumpy week for Nestle:  first it had YouTube take down Greenpeace’s viral,
which hauled the company over the coals for alleged destruction of the
Indonesian rainforest; Now, the argy-bargy has spread to its Facebook Fan Page,
where – to be frank – things are not going too well.  Whilst it’s
obviously the right thing to engage in conversation with your critics,
perhaps Nestle should provide some training for its community managers?
@blaisegv has helpfully provided them with excellent article from Lisa
Barone: When To Respond To Negative Reviews (and not).

And the mobile app market as a whole is expanding at an explosive rate, according to a new study
for app-developer GetJar. App downloads, which hovered at a fairly
impressive 7 billion in 2009, are predicted to shoot towards an almost
inconceivable 50 billion by 2012 – by which time the apps market will
worth a predicted $17.5 billion. Says GetJar CEO Ilja Laurs with grim
satisfaction: “Mobile devices will kill the desktop.”

Lots of hoo-ha
about a new set of Compete figures, which showed hefty drops in traffic
to all social networks last month – Twitter’s, for example, fell by
around 9%. After much goatee-scratching from industry analysts, a lone
commenter on the Guardian site pointed out that February was, like, a
shorter month than the others? By, erm, around 9%?

And brands who’re active on both Twitter and Facebook can give themselves a manly pat on the back:
seems we’re 51% more likely to buy from brands we follow on Facebook
(though possibly not Nestle – see above), rising to an impressive 67%
for those we follow on Twitter. We’re also 79% more likely to recommend
our Twitter brand-follows to a friend, versus 60% for Facebook.


On the other hand – and despite the constant stream of stories
heralding Twitter as the new News – it seems we’re considerably more
likely to get our info from Google and Facebook, according to these figures from Hitwise.

Big TV events like the Oscars and the Superbowl are generating more simul-surfing than ever: 14.5% of Superbowl users were online while viewing,
compared with 12.8% a year ago, while the number of Oscar fans who did
so was up from 8.7% to 13.3%. Facebook, Google and Yahoo were the most
popular destinations by a long chalk.

The possibility of tax breaks for games developers was hurriedly resuscitated this week: according to the Telegraph,
Minister for Digital Britain Stephen Timms announced to games companies
that he was “looking at the industry in a new way”. Fancy!

Earlier this week there were reports that Facebook was ‘considering’
installing a panic button to allow children to report suspicious
interactions on the site, following a ‘frank exchange of views’ during
a meeting with the Home Secretary Alan Johnson. But the social
networking giant subsequently announced
that it was ruling that option out, in favour of developing its own
existing safety structures – and that while the button might be
effective ‘for other sites’, it would not work on Facebook.

The US Federal Trade Commission declared that consumer privacy
was most definitely their business this week, with commissioner Pamela
Jones Harbour decrying Google’s “irresponsible conduct” during the Buzz
debacle as an example of corporate carelessness with personal privacy.
“Unlike a lot of tech products, consumer privacy cannot be run in
beta,” she said, adding that the FTC is perfectly prepared to step in
to prevent privacy laws being violated.

UNDER THE GAVEL …

A US judge has approved a controversial $9.5 million
settlement to a class action lawsuit against Facebook’s famously
privacy-busting Beacon system – despite complaints from campaigners.
The deal requires Facebook to establish a ‘Digital Trust Fund’ to
finance research into online privacy – but privacy protestors argue
that giving Facebook a seat on the board means the fund will be a mere
publicity-generating gimmick.

What promises to be the most excruciatingly serpentine copyright case
for – well, months – kicked off this week, as Viacom and YouTube set
out their cases in the suit that the former is bringing against the
latter. Essentially, Viacom claims that YouTube encouraged file-sharing
like Napster, and YouTube says they didn’t. That’s possibly all you
will need (or want) to know till the case is concluded – but there is
an excellent plain-English breakdown by Peter Kafka on All Things Digital, if you are inclined to investigate further.

That’s all folks!

Read more »

eModeration Social media Round Up #35

 Welcome
to eModeration’s round-up of all that is intriguing, alarming or odd in
the world of social media, compiled by Kate Williams. For more social
media snippets, follow her on @emodkate – or for general twittery,
@KateVWilliams.

This week: Chaps, we need feedback! Twice-weekly we slave over a hot
keyboard without a clue what you, our beloved readers, think of our
round-ups – so waddya reckon? Are we too long, too short, or just
right? What about the news that we cover – is there an area we’re
missing that you’d like to hear more about? If you are an opinionated
type, and would care to share your thoughts with us, we would love to
hear from you: please do post comments below – or tweet me @emodkate.

ON GOOGLE …

Lawks – relations between Apple and Google have recently resembled an
imploding celebrity marriage: one knows one’s interest is prurient, but
somehow one can’t bear to look away. One minute they’re auctioning the
wedding photos in a gush of undying love; the next, Team Jobs and Team
Schmidt are briefing against one another amidst a frenzy of toxic
recrimination, allegations of dysfunction, and bilious regret.

Last month, Apple launched a patent-infringement
suit against HTC, the Taiwanese company whose phones run Google’s
Android operating system.  The move was widely read as the first thrust
in what will prove to be a sustained assault on Google itself – one
which Team Jobs will only abandon if Google makes an unlikely retreat
from what Apple clearly perceives as its core business: mobile device
technology.

This week, the New York Times revealed that the recent intensification of hostilities might have much to do with Google’s snatch-purchase of Ad Mob,
the mobile advertising network it bought in November for a hefty $750
million, while Apple dithered over the deal. The Times’ piece neatly
illuminates the two companies’ conflicting approaches to mobile
development – the one a ferociously-policed walled-garden, the other a
freewheelin’ realm of non-proprietary apps; and catalogues with
horrified glee the perceived slights and small betrayals which litter
the landscape in which the two tech titans now duke it out.

The Financial Times, meanwhile, reports that Google is (at last) ‘99% certain
to pull out of China, having finalised a detailed plan for a phased
withdrawal.  Last week, the Chinese government insisted that it was not prepared to compromise in the matter of censorship – and issued a brusque warning
to Google’s business partners that it would not tolerate any divergence
from its censorship directives, regardless of what Google itself did. 
According to Business Insider,
while Google might be sorely tempted to ‘go unfiltered’ – forcing China
to close the service down (and providing an excuse for Google to go
public with the backstory) – they’re unlikely to do so. The company is
reportedly concerned that its PRC employees will suffer retaliatory
action, and intends to leave quickly, but quietly.

Finally, a government panel appeared to have Google locked in its sights when it called for a news tax
to be levied on news-regurgitators last week.  The ponderously-named
Commission of Inquiry into the Future of Civil Society warned that
British news is now controlled by a shrinking pool of media players,
and that a ‘Google Tax’ is required to foster a diversity of
news-providers. The idea of clipping Google’s wings – but without
offering grist to NewsCorp’s mill - is an intriguing and novel solution
to what is usually described in terms of a Murdoch/Google binary.

ON FACEBOOK …

A slow news week for Facebook, in comparison to the flurry of coverage
it received last week: first for failing to adopt a panic-button for
children, then for threatening to sue the Daily Mail over the ‘brand
damage’ caused by that papers’ allegation that children are at risk on
Facebook.

One tantalising story has emerged, however, to pique our curiosity:
it seems that Mark Zuckerberg could yet be prosecuted for using the
private Facebook login details of two journalists to hack into their
email account, way back in 2004.  Business Insider reports that the two
journalists were investigating allegations that Zuckerberg had ‘stolen’
crucial functionality from a fledgling social network which had hired
him to consult.  It further claims that at least one of the laws he
broke is still within its statute of limitations, meaning that
Zuckerberg is, in theory, at risk of a 5 year jail sentence.

ON TWITTER …

Yesterday at SXSW, Twitter CEO Evan Davies introduced the world to Twitter’s new baby chick:
@anywhere, a service which will allow users to access the microblogging
service from third party sites in much the same way as Connect does for
Facebook users. Initial partnerships were announced with a roster of
news sites and startups – including the Huffington Post, eBay, Digg and
the New York Times – as Williams demonstrated how @anywhere will enable
users to follow news columnists without logging in to Twitter, and to
send tweets from external news sites.

But while Williams’ @anywhere announcement was received with polite
interest, a subsequent keynote chat with Davies by interviewer Umair
Haque was very poorly received
The lightweight interview, in which Haque pitched a series of softball
questions at Williams, generated an excruciating flurry of distinctly
underwhelmed tweets: “the guy behind me is snoring” was one, followed
by “Umair’s career as an interviewer is toast”.  Fed up with Haque’s
failure to pin Davies down on anything of real interest – his thoughts
on Foursquare being a glaring f’rinstance – the audience was soon
shuffling awkwardly towards the doors.

Earlier, Evan Williams told the BBC
that Twitter will become ‘fundamental to government’, serving as a key
conduit through which global citizens will communicate with those who
govern on their behalf.

But it seems this cheering – though in the light of Google’s recent
Chinese woes, perhaps over-optimistic – news has yet to reach the
various UK local councils which have recently banned both members of
the public, accredited journalists, and in some cases, their very own
selves, from Tweeting public meetings. Twitter bans have been enforced
even when live reporting was clearly in the public interest – as when
the Manchester Evening News was prevented from reporting on Twitter the
proceedings of a highly-charged and controversial planning meeting. As The Next Web
points out, politicians are increasingly making use of Twitter to get
their message out to voters; but some have clearly yet to realise that
this social networking lark is, in fact, a two-way deal.

In other Twitter news:

Sigh – another round-up, another news story
claiming that only a micro-chunk of Twitter’s users are active.  But
perhaps not for much longer: Twitter’s recent roll-out of geolocation,
a dramatically smoother version of its mobile site, and the ‘leaked’
promise of more ‘nifty site features’ to come, seem to confirm that
Twitter is determined to snag back those of us who access its services
via external apps and clients.

The LA Times reports
that the makers of third-party apps like Brizzly and Tweetie are
anxiously scrambling for new arenas in which to concentrate their
efforts: they fear that Twitter has focused its now-considerable
resources on improving the functionality of its site, after years spent
simply keeping up with the demand for its service.

Finally, the microblogging site launched a new anti-phishing service
which will allow it to scan all links posted by users for malware, bank
scams, and other bad stuff.  The new service – which passes links
automatically through twt.tl,
a new Twitter-owned URL shortener – will initially be focused on direct
messages and email notifications, since this is where most fraudulent
activity takes place.

ON YOUTUBE …

YouTube is intent on squeezing its considerable bulk
into a whole new business territory, forcing pay-TV companies to budge
up as it stakes a claim to live sports-casting. The site is
aggressively pursuing ad revenue by streaming an entire season of the
explosively-popular short-form Indian Premier League cricket: Brylcreem
and Lebara Mobile have been snagged as sponsors in the UK. In contrast
with previous years, streaming of the championships will no longer be
blocked in countries where a TV deal is in place: YouTube’s deal
requires them simply to delay the stream by 5 minutes – and will offer
layers of interactivity –  choices of camera angles, action replay on
demand – that TV can’t yet match.

In related news, YouTube has announced that banner ads will now be appearing on its various mobile sites,
beginning with Japanese and US home, browser and search pages.  The
launch of the mobile sites resulted in a 160% increase in online video
streaming – and YouTube claims that it can now deliver one of the
mobile web’s biggest audiences.

BRANDS GET SOCIAL …

In a first for Microsoft, we hear Bing
is sponsoring weeknight showings of The Simpsons, in a three-month deal
worth a hefty £500,000.  It’s tempting to speculate that the deal will
see “Doh!” replaced by “Bing!” – but I fear that can only end in
disappointment.

British Airways – anxious to avoid the reputation-crushing chaos that
has ensued during previous bouts of industrial action – has gone on the
social media offensive
It’s using YouTube and Twitter to bombard customers with updates on the
strike situation – while simultaneously pushing its own case and
attempting to demolish that of Unite, the union with whom it is locked
in deadly combat.

Cadbury’s is tempting Creme Egg fans
with two free iPhone apps. ‘Scramble the Egg’ invites users to indulge
any urge they might harbour to shake a Creme Egg till it bursts; while
‘Egg Marks The Spot’ is a GPS-connected app which guides users to the
nearest landmark, then encourages them to take a photo, onto which will
be superimposed a Creme Egg.

The social media adventures of fashion goddess ASOS
are once again drawing admiring gasps: their ‘ASOS Follows Fashion’
Twitter aggregator gathers tweets from designers, photographers,
fashion journos and brands, the better to inform their discerning
fashion-forward followers.

Domino’s Pizza is the first brand to trial a new ‘Social Affiliate’ widget,
which allows anyone with a social network page to earn cash every time
a sale is generated via their web space, NetImperative reports. BL
Quantum, the agency which developed the tool, predicts brands will
benefit “by aligning with sites run by fans who are more likely to
drive a sale.”

Starbucks has launched a Foursquare promotion which will see coffee-lovin’ fans who visit their outlets rewarded with a Barista badge on the location-based mobile service.

Diesel is launching a campaign designed to mark out their space in social media. The initiative – an extension of the brand’s Be Stupid campaign – harnesses Twitter, FourSquare and Facebook.

UNDER THE GAVEL …

A high school student who asked a US court to reveal the identity of the sender of an allegedly libellous email
has had her application rejected. The anonymous email, which was sent
to the student’s school, alleged that she’d been drinking alcohol – in
contravention of a school pledge she’d taken. She petitioned to unmask
the email’s author, but the court ruled that Facebook pictures appeared
to confirm the allegations, and that therefore the sender could remain
anonymous.

More bad news for Yelp, the local review site, in the form of a second class-action suit alleging ‘extortion’
The plaintiffs claim that the company attempted to ‘extort’ money from
enterprises, by offering to bury bad reviews if the company bought ad
space. One individual claims Yelp removed 13 positive reviews after she
refused to take out advertising – but Yelp CEO Jeremy Stoppelman says
the case is without merit, and that the reviews were removed because
the business-owner had solicited them from family and friends.

Finally, both Google and Facebook are being pursued through the courts
by Winksite, which alleges that Facebook Mobile and Google Buzz are infringing their patent
relating to how mobile phone users access content on social networks.
The company wants cash, and an immediate order to prevent the two
networks using their invention.

SOCIAL STATS …

Consumers are not terribly keen
on paywalls, it’s fairly safe to say: an enormous 81 percent say they’d
plump for online ads if that meant free content, according to Pew
Research’s latest poll.

E-commerce is still growing, both in the UK and across the water: predictions for the British market are for 10% compound growth over the next five years, with a remarkably similar figure of 11% suggested by Forrester
in the US.  While e-commerce generally managed to avoid the worst
ravages of the recession, it seems likely that the years of rampant
growth have passed.

E-tailers will be interested in Econsultancy’s new stats
on Twitter’s usefulness in driving sales: the company finds that, with
some notable exceptions,  few UK consumer-facing brands think Twitter
deserves its hype: it seems that 20% to 30% of UK brands’ followers
aren’t even potential customers, but other businesses, or spammers.

But, while Twitter’s usefulness may still be unproven, social media is still high on the agenda for most brands. Unica’s survey
of 155 marketers in the US and Europe fond that 70% of them are already
using some form of social media, or plan to do so in the coming year.

VIRTUAL AND GAMES …

Sony is launching a new interface
for PlayStation 3’s virtual world Home – giving faster load times and
allowing users to navigate through levels without walking through the
3-d environment.  Sony is clearly bullish about Home’s prospects – last
week they announced
that their stats had leapt from 5 to 12 million over the last year, and
that a healthy 85% of users who try the virtual world once will come
back for at least a second hit.

That’s all folks!

Read more »

eModeration Social Media Round-Up #33

 Welcome
to eModeration’s round-up of all that is intriguing, alarming or odd in
the world of social media, compiled by Kate Williams. For more social
media snippets, follow her on @emodkate – or for general twittery,
@KateVWilliams.

This week: Facebook No to IPO; Twitter’s brand ambivalence; and Simon Cowell’s antisocial behaviour.

ON FACEBOOK …

The IPO question must be one that makes Mark Zuckerberg cry – just a
little, and on the inside – every time he’s asked it. It came up again in a Wall Street Journal interview last week and – again – the answer was “No IPO in 2-Oh-1-Oh.”

Intriguingly, however, the WSJ punted some rough insider estimates of
what Facebook might be worth when, as that organ anticipates, the
company goes public in 2011. Figures range from a bonny $35-40 billion,
right up to an overblown $59 billion – with one analyst suggesting that
2015 could see a market capitalization of $100 billion.

As the WSJ points out, the speculation is already ‘more than a parlor
game’: real money is, as we speak, changing hands on private share
exchanges, and prices are already topping $30 a share at times. Which
fact which might incline Facebook to act sooner rather than later,
before expectations run too high.

And investors’ appetite for a flotation may have been sharpened by
recent suggestions the company – which like many private enterprises
doesn’t care to comment on its revenues – may have harvested between
$600 and $700 million last year – with, according to Inside Facebook,
a possible $1.1 billion on the cards for 2010. Seems Mark Zuckerberg
can look forward to many further iterations of that pesky IPO question.

There was doubtless some foot-stamping – perhaps even drumming of fists
on floors – in the development community last week, following the news
that The ‘Book had ejected app news from Notifications. Well, here’s
something to staunch and soothe those hiccup-y sobs – application
invites are being moved to a yet-to-be-revealed part of the Inbox, from where users may well be able to share with their friends.

Is Facebook planning a web-wide payment system? Royal Pingdom
speculates that, were they to combine Connect and Facebook Credits
effectively, the company could grow an almost unstoppable interface
between users, and online retailers and services. It’s certainly the
case that, as Ad Age
puts it, Facebook is beginning to resemble a ‘giant, global shopping
mall’. Last week P&G’s Pampers became the latest e-commerce
talking-point – a ‘Shop Now’ tab on their page led, within an hour, to
a sell-out stampede on the special packs it was offering to fans.

Meanwhile, Facebook seems prepared to engage with the public sphere on what the Washington Post
calls a more ‘grown up’ footing. It’s hiring a further two
Washington-based public policy peeps – one to liaise with consumer
groups, the other with congressional, non-profit and tech groups – to
beef up its policy team. The ‘Book was criticized during a Senate Judiciary hearing last week for failing to take a firm enough stand against global censorship.

ON TWITTER …

Ah, 10 billion tweets! It’s onwards and upwards for Twitter: here, Brian Solis breaks down Hubspot’s recent State of the Twittersphere research, and paints a pretty cheery scene.

Brands, on the other hand, may be feeling rather less chirpy – this week Ad Age found that, when it comes to brand-mentions on Twitter,
the haterz may well outnumber the loverz. While sentiment on Twitter is
generally positive, brands tend not to do so well – two well-known
media brands included in their Top 10 Most Tweeted Brands certainly won’t be crowing about it, since the tweets that got them trending are overwhelmingly negative in sentiment. Social Media Insider
further notes that Monday’s trending #fails included big boys Apple,
Telstra and American Express – all for customer service issues – and
Jeremiah Owyang recently dismissed Twitter’s marketing future as being
that of a “utility-like infrastructure, but not a destination”.
Finally, The Buzz Bin asks portentously: Is Trust In Twitter Misplaced?

In a decision which will have had socially-minded observers sucking
their teeth and sniffing, Simon Cowell’s ‘American Idol’ has executed an abrupt about-turn
regarding its social media policy for contestants. The latest series
initially gave each of its 24 finalists individual Facebook, Twitter
and MySpace accounts – but on Thursday they hastily pulled the plug on
that strategy. Commentators speculate
that the producers realised – rather tardily – that the contestants’
follower stats might influence voting patterns – and perhaps undermine
the shows’ value by enabling the audience to predict the outcome. Now,
contestants can only interact with the public through one branded
profile across all three sites.

ON YOUTUBE …

This week YouTube gamely announced
a very worthwhile development – the rollout of auto-captioning. The
tech makes cunning use of some of Google’s speech-to-text algorithms to
provide instant subtitles to videos, thus opening up the service to
hearing-impaired users – but unfortunately, it seems there are a still
a few glitches to be ironed out: Mashable has some examples of the auto-caption #fails which are currently meme-ing their way around the web.

An ineffably-complex two-and-a-half-year mega-case, in which Universal
Music Group alleged that a mother who posted a YouTube video of her
toddler dancing to Prince’s “Let’s Go Crazy” had infringed their
copyright, has at last been resolved in said mother’s favour. If you
desire further details, arstechnica has them – but I warn that your powers of persistence and dogged determination will be sorely tested.

ON MOBILE …

If you have ever endured a fraught journey, pinned to your seat in
misery while a fellow passenger raucously and interminably anatomises
the previous night’s festivities for the benefit of an unseen
mobile-phone partner, then the following piece of news may well provoke
tears of gratitude. The Telegraph reports
that a German professor has developed a device which will allow mobile
phones to read lips – and bring ‘silent conversations’ a step closer to
reality.

Those of us who shell out for the first, wireless-only version of the
iPad won’t be able to access 3G networks through our iPhones, according
to Steve Jobs. He answered a query about whether it would be possible to tether iPhones to iPads with a simple, if curt, “No.”

Research2guidance predicts a mammoth explosion
in the numbers of us using smartphones – from 102 million last year, to
very nearly a billion in 2013. The survey further notes that only 10%
of Fortune 100 companies currently offer a branded smartphone app to
users. Elsewhere, however, O2 Media MD Shaun Gregory urged brands to resist app-frenzy, insisting that more traditional mobile messaging is still the most effective way to reach consumers.

BRANDS GET SOCIAL …

Unilever has used social media to successfully test and launch a brand new Marmite product
– Marmite XO, which is intriguingly (or alarmingly, depending on the
position you take) described as an ‘extra mature, extra strong’ variety
of the Love It/Hate It savoury spread.

Wal-Mart have bravely opened up their ambitious eco-strategy
to comment – and not only from the public, but from some of its
harshest critics. It’s invited some key pressure groups to help create
its environmental strategy, and hosted a Q&A on Treehugger.com, a
fierce critic thus far. Its YouTube channel and Facebook fan page also
invite users to speak their mind.

The COI has launched Guiding Lights, a social media-focused campaign for the DSCF which aims to inspire young people from all social backgrounds to build careers in teaching, the law, local government and health.

Nissan has unveiled a strong UGC element to the latest in its ‘Urbanproof’ series,
which promotes its Qushqai marque. Users will be invited to create
their own Nissan ads –with the winners getting a cinema and online
release late in 2010, just before the launch of the latest model.

Starbucks is offering its Facebook fans (which now number nigh-on 300,000) a free Fairtrade brownie, as part of its latest campaign to promote its Fairtrade offer.

Ford launches Phase 2 of its Fiesta social media campaign
this month. 40 ‘agents’, selected via social network nominations – have
been released in key markets to fulfill a set of online tasks (for
example, creating a Google map of local hotspots) and other local
challenges assigned by the car-maker – tweeting all the while.

Amtrak hopes to engage black consumers
with a new travel site which spotlights cities with large black
populations – including New Orleans, Atlanta, Philadelphia and Memphis.
Consumers are encouraged to sign up to share their own travel photos,
and chat with other users.

Nestle’s Skinny Cow,
which already has Facebook as its marketing hub, hopes its fans will
raise money for Marie Curie Cancer Care with a live draw. Fans can win
new outfits and generate cash – by tagging their names against items of
clothing posted on the brand’s Facebook Page.

VIRTUAL AND GAMES …

The social gaming steamroller shows no sign of braking: BBC Worldwide
is currently considering how to translate its top brands – Doctor Who
and Top Gear, f’rinstance – into social games, and Bebo has a shiny
news gaming section, as well as a dedicated games-chat section called Smack Talk.

Brands are blinking at the huge possibilities offered by this exploding
sector, with its apparently inbuilt virality and self-perpetuating
content – but many are rightly hesitating over how to get involved.
“The first rule is to ensure that companies integrate their brands as
seamlessly as possible into the game and don’t hijack the user’s gaming
experience,” says New Media Age in its comprehensive rundown
of the risks and opportunities. The article is paywalled, but if your
brand is teetering on the social-gaming brink, the pennies will be well
spent.

Farmville is, of course, the
social games giant whose every move is being closely studied by anyone
interested in the phenomenon. For a stimulating, if pessimistic,
account of social giant Farmville’s appeal, skitter over here to games
brainiac A. J. Patrick Liszkiewicz’s blog.

Elsewhere in social games: hi5, a leader in the market, has released a set of Facebook-compatible APIs, so that developers can more easily distribute their social games on the site.

Meanwhile, Massively reports
that free-to-play kid’s MMO World of Cars Online has entered open beta:
good news for small Cars fans who will now be able to design and race
their own vehicles to their heart content.

THINKING …

If you can spare a little time this week for community-thinking, a recent and thoughtful post by Matt Rhodes ponders the degree to which anonymity is desirable in an online community.

And our very own Rebecca Fitzgerald poses (and indeed answers) some interesting questions in her recent post on the eModeration blog, entitled Why brands should write Facebook Fan Page Guidelines .

That’s all folks!

Read more »

Getting to know your community: breaking down the divide

by Jesse Coombe, eModeration Community Manager.  You can follow Jesse on Twitter @emodjesse

Yesterday, something Tamara said got me thinking about the word
“user.”  Within this industry and others it has become the catch-all
term for people who visit a site, post on a forum, or play around in a
virtual world.

For a long time I’ve held the belief that we’re really using the wrong
term.  “User” implies exclusion and a one-way relationship.  It
suggests that they consume the services provided and give nothing
back.  Shouldn’t we all strive for a sharing culture in our
communities, where visitors see our content and are inspired to create
something for the next visitor to read or look at?  Perhaps if we were
to adopt a more inclusive term we’d be halfway there?

The other problem with the word “user” is that it’s very impersonal. 
“User” is a word made for marketing and corporate back-patting.  “Our
site has 1,000,000 registered users producing 100,000 ad impressions
per day!”  That may be all well and good for the board room but people
don’t want to feel like they’re a commodity.  Furthermore, when office
buzzwords leak out into official forum posts or newsletters it serves
only to fuel the reader’s belief that we’re entirely detached from
them, even to the extent of speaking a different language.

So what would be a better word to use?  You could try “member” –
indicating inclusion and belonging.  Perhaps “contributor” – reminding
them that they provide for the wider community, just as you do.  I feel
that either is an improvement on “user” but why not refer to John, or
Sue, or even xXsephirothgoku1337Xx?

The larger your community gets, the harder it is to genuinely know your
members.  Even so, the investment of time to establish a relationship
with at least your most active members can produce invaluable results. 
Read their posts, respond to them, start a dialogue.  They’ll
appreciate the effort and so will anyone else who comes across the
thread!  It shows that you, the community manager, are friendly and
accessible but by extension these positive attributes will also be
attached to the brand you represent.

Once upon a time I was the community manager for a massively
multiplayer online game.  I was fortunate enough to be involved with
the project from the very beginning so it was relatively easy to
introduce myself to new members as they registered and give them the
shock of their lives that a community manager on a gaming project was
actually willing to chat with the fans of the game!

By demonstrating that I was in fact human they were much more willing
to treat me as such.  I wasn’t just the shadowy supervillain, existing
purely to tell them what they could or couldn’t post and periodically
deliver bad news about release date slips through a maniacal grin. 
They acknowledged that these were unfortunately necessary aspects of my
job but they knew me and understood that I had their interests at
heart.  The game missed more deadlines than I’ve had hot dinners but we
never incurred even 10% of the nerd rage I’ve seen in other gaming
communities and I attribute that entirely to the time my colleague and
I spent hanging out with the members.  I ought to point out that I
hired that colleague from within our own community and he hit the
ground running as only community alumni can.  Having already fostered
relationships with his peers as a member, he was instantly accepted as
an authority figure.

As a community manager, as a moderator, and as a plain old “user”, I’ve
seen so many communities with a profound “us and them” divide and a
membership that actively rallies against the management, like teenagers
against their parents.  What I hope you’ll take from this article is
the knowledge that this doesn’t have to be the norm.  Treat the members
of your community not as users but as people and it won’t take long at
all to see the difference in how they respond.

Read more »

eModeration’s Social Media Round Up #32

 

Welcome
to eModeration’s round-up of all that is intriguing, alarming or odd in
the world of social media, compiled by Kate Williams. For more social
media snippets, follow her on @emodkate – or for general twittery,
@KateVWilliams.

This week: Revenge of the Zombie Slave Computers; human touchscreens; and robotic teachers.
 

THE HEADLINES …

In a considerable coup for cyber-law enforcement, Spanish investigators
have arrested the three alleged ringleaders of a massive botnet which
has, for at least a year, spread its monstrous tentacles across the
net, allowing criminals and hackers to penetrate up to 12.7m computers.
The botnet – known by the confusingly comely nickname ‘Mariposa’ – had
successfully invaded the ‘secure’ systems of more than half of the US
Fortune 100, and over 40 banks worldwide, harnessing them as slaves or
‘zombies’ through which to access numberless individual PCs.  The gang
– who appear to have relatively unsophisticated hacking skills – rented
out parts of the botnet to other cyber-gangsters, as well as selling
bank information harvested from infected computers. Following the
arrests, investigators were hit with a Distributed Denial of Service (DDoS) attack,
in apparent retaliation for the destruction of the hideous monster:
which final attack must henceforth be known as The Revenge of the
Zombie Slave Computers.

Still no sign, seven long weeks after Google’s Chinese flounce, that it
does actually plan on, like, leaving China. This Tuesday, the search
giant told a Senate hearing
that there is still no exit timetable, and indeed no official
resolution on withdrawal – though it insisted that it was ‘firm in its
decision’ no longer to allow censorship of its Chinese results.  Google
claims still to be investigating the ‘massive’ cyber-attack that
precipitated the breach – but intriguingly, Forbes reports
a claim by cybersecurity firm Damballa that, contrary to the picture
painted by Google, the attacks were unsophisticated assaults
orchestrated by out-of-date, ‘old school’ botnets, using ‘amateur’
techniques.

This week the Liberal Democrats in the House of Lords forced a last minute amendment
to the Digital Economy Bill – defeating the government, but leaving
critics anxious that they had done greater harm than good, according to
the Guardian.  Clause 17 – the hotly-disputed section of the bill which
threatened huge changes to British copyright law – now gives the High
Court the power to slam a takedown notice on sites accused of hosting
‘substantial’ amounts of copyrighted material.  So … that’ll be
YouTube, right?

Thus far, the Bill’s passage through the Lords is proving to be anything but stately: the government’s ‘three-strikes’ proposal, which could see Lord Mandelson
making decisions about how long offenders are to be barred from
broadband access – has come in for ferocious criticism in the second
chamber, with opponents citing an “extraordinary degree of lobbying”
from copyright-holding bodies.

Over in Europe, a German court
has decreed that an existing law which requires that telephone and
email traffic-data be stored for six months can’t stand. Lawmakers
ruled that data-storage systems were insufficiently secure – and that
it was still not yet clear what the law, which stems from a Europe-wide
directive, hoped to achieve.

Elsewhere, experts are predicting that Western cyber-security policies are catastrophically underpowered,
and might allow a future attack equivalent to “the next Pearl Harbour”.
 One former White House counter-terrorist warns in the Guardian that
“terabytes, petabytes of data have been stolen – and our firewalls
don’t stop it.”

Much chatter this week about Apple’s patent case against HTC, the first
manufacturer to use Google’s Android operating system in its phones –
with some commentators suggesting that the case could eventually impact many others, and others questioning whether software patents are worth the paper they’re written on.
Apple appears to be dishing out mobile patent-infringement suits like
sweeties presently – the one it launched against Nokia has just been
put on hold, while the International Trade Commission decides what’s what.

Several unanswered questions surround the HTC suite, the most pertinent
of which is “what do Apple want, precisely?” If you’ve missed the fun
and games thus far, then PCWorld is a good place to start.

Earlier in the week, Apple’s Patented, Astounding and Fantastical Rumour-Generator had been cranked up once again, with many (Mashable amongst them) prophesying a March 26th release of the iPad, as well as ‘predicted delivery shortfalls’ and a possible ‘short supply’ – news which will doubtless have generated a wedge of panicked pre-sales calls.

Turns out the pundits were out by a week: Apple today announced a US date of April 3rd – with us poor Brits forced to exercise patience until the end of that month. If you’ve not yet succumbed to the iPad’s siren call, this demo at Tech Digest may well have you joining the throng in late April.

And look, here comes Condé Nast
to boost Mac’s well-oiled PR-o-rama, with announcements that Wired, GQ,
Vanity Fair, The New Yorker and Glamour magazines will all be available
on the shiny new content-machine

Here’s a man who, it’s safe to say, will have a considerable interest
in how this iPad thing pans out: yes, it’s the particularly
paywall-positive Rupert Murdoch, who weighed in this week with the news
that the Wall Street Journal, his most successfully ring-fenced
property to date, is being tricked out as an iPad app for your
delectation and delight, even as we speak.
And speaking of News Corp, here comes the FT – another Murdoch jewel –
to tempt us with the news that we no longer have to commit to a monthly
subscription: henceforth a trifling micropayment of £2 will buy you a day’s worth of its charms.

Ah, content, content, content: it’s the issue that dominates the
digisphere, and it ain’t going away any time soon. It emerged this week
that Comedy Central was pulling both of its humungously popular Hulu
offerings – “The Daily Show” and “The Colbert Report”  - from the
popular video website. A bit of a worry for the many other blogging
sites which depended on Hulu’s embedded player to access Comedy
Central’s tip-top content – owners Viacom announced that it would be suing infringers – and almost certainly a taste of things to come for other content-grabbers.

Yikes. Respected online Brazilian newspaper Folha has carried out an
in-depth assessment of how well online-gaming companies organised their
Haiti donations – and, as Social Media Today
says -  it don’t look pretty. The report is particularly scathing about
Zynga’s ethics – specifically its insistence that donations not made
within a certain timeframe should revert to Zynga property Farmville.

THE LOWDOWN …

Yes, it’s come to this. Mobile phones are now so intrinsic to the
continuing success of humankind that researchers have decided to ditch
the human/phone distinction – so C20! – and just turn us all into
handsets. If you need to know how ‘skinput’ might transform my swarthy
forearm into a giant touchscreen, this video (via Mashable) will enlighten you.

On which mildly dystopian theme, a $44m Japanese-Korean project is well
on the way to removing humans from the education system, having
successfully tested out its alluring range of robot teachers
in schools. By 2013, robot educators are expected to be rolled out in
8,000 Korean kindergartens – but we predict that, without a serious
Taser upgrade, the teach-bots will flounder in British schools.

Britons are particularly guilty in the matter of buying tech which they then fail to master, reports the Telegraph
- and we waste a gargantuan £52 billion on gadgets which we don’t
actually use. The figures come from a recent survey by Sky HD, which
also reveals a tech-competency gender gap: only a quarter of men asking
for help when stumped, compared with nearly half the women.
Delightfully, the survey finds that ten per cent of IT experts have hit
a gadget in the hope of making it work – and while the figures don’t
reveal whether the hitters were male or female, I think we can hazard
an educated guess, don’t you?

It cannot truthfully be said I am of a sentimental bent – neither
kittens in cups, nor giggling YouTube babies have thus far succeeded in
penetrating my steely emotional carapace. But even my bitter,
unyielding heart momentarily softened at this viral video, which shows the moment that teen pop-sensation Justin Lieber made one small, sobbing girl’s dream come true.

And if this is a little saccharine for your taste, you might prefer the beefy goodness
of OK Go’s astonishing new video. Shot in one geeky take, using plenty
of repurposed junk, it contains all the ingredients you need for
instant virality.

IN OTHER NEWS …

Consumers are ‘grazing’
on online news, with few evincing loyalty to a specific news provider,
finds a new report from the Pew Research Centre. Only 1 in 5 claims to
stick to just one site – with the vast majority (a whopping 92%)
snacking on multiple sources, and nearly half visiting 4 to 6 platforms
a day.

A distinctly favourable reaction to the news that Twitter may well be
offering ads this summer – Lloyds and Virgin Media have already put
their hands up, and will take paid-for ads on the microblogging site if
Twitter goes ahead with its sponsored-listings plan, says Brand Republic.

The NSPCC has weighed in on the growing controversy over
the methods used to market products to children. The children’s charity
says companies must “give more thought” to how they sell to kids, and
contends that “the growing climate of sexualisation encourages a view
of girls as sex objects”.

WordPress has jumped into the real-time fray
- posts from any of its 10.5 million WordPress.com blogs will now have
a real-time presence in services like Google Reader, Bloglines and
Friendfeed.

Comscore reports a big old hike
in the numbers of us who access Twitter and Facebook via our mobiles. 
Facebook’s stats leapt a chunky 112% over the last year – while access
to Twitter went ballistic: a 347% rise on 2009.

And a separate survey by Neilsen makes the surprise find that teens account for a diminutive 7%
of mobile socnet use. Their parents are far more likely to be doing so,
at 36% – and there’s a gender split too:  55% of women beat the 45% of
men who use their phones to access social networks.

Microsoft appear to have struck oil
on the farm: after they ran an ad inside Farmville which offered
virtual currency in exchange for joining Bing’s Facebook Page, they
gained an astonishing 400,000 new fans in the space of just one day.

That’s all folks!

Read more »

eModeration Social Media Update #31

 Welcome
to eModeration’s round-up of all that is intriguing, alarming or odd in
the world of social media, compiled by Kate Williams. For more social
media snippets, follow her on @emodkate – or for general twittery,
@KateVWilliams.

This week: Apple’s sauce; Google’s woes; and Rickrollin’ the trollosphere.

THE HEADLINES …

Apple’s rotten week was neatly rounded off by the weekend’s revelation that at least eleven children
were found to be working in Apple-supplying factories last year. Though
the company was quick to announce that the fifteen-year-olds were no
longer employed (or were, at least, no longer underage), it was grim
news for the company: earlier in the week it had emerged that 62 Chinese factory-workers
had been contaminated (fatally, in one case) by the banned chemical
n-hexane, which can damage eyesight and cause muscular degeneration -
prompting the kind of ‘poison apple’ headlines which must long have
stalked its PR dept’s nightmares.

Meanwhile a commotion kicked off over the watering-down of Apple’s sauce:
last week many apps containing what the company described as ‘overtly
sexual content’ were axed without warning. Far less serious than
allegations of exploitative workforce practice of course – but
predictably contentious amongst those who cleave to a citizen’s right
to develop new ways to look at porn.  A rumour that the company was
reserving a special ‘explicit’ category for This Kind Of Thing brought them momentary comfort – but it was swiftly scotched, amidst much libertarian teeth-gnashing.

In fairness, many commentators were perplexed by the fact that the list
of banned apps included those of a swimsuit company (later re-instated)
but not those of Time Warner’s Sports Illustrated; Playboy’s
considerably racier apps were also retained. And while it’s hard to
overheat on behalf of porn–pedlars, Apple’s fumblings on this matter
highlighted its somewhat capricious stance towards developers in general, and to ‘adult’ content in particular.

The whole hoo-ha no doubt has much to do with Apple’s positioning of
the iPad as a ‘one-family, one iPad’ domestic entertainment platform –
though there was gloomy news for Apple on that front too: a survey by
AdMob revealed that only 1 in 6
iPhone owners had any thought of buying an iPad – plummeting to 1 in 17
Android phone fans.  Apple’s tart response would doubtless be a nod
towards this RBC/ChangeWave survey,
which according to All Things Digital shows that more of us are
planning to stump up for an iPad than were planning to buy the iPhone
before its launch. But neither that, nor the news that iTunes will soon
hit 10 billion downloads, will truly console all those Apple strategists who’ve been comfort-eating this week.

Apple’s wasn’t the only semanus horribilis; Team Google will have been
knocking back an extra-strength wheatgrass cocktail or three on Friday
night, following a grim week which began with the conviction in absentia
in Italy of three of their US execs, for the company’s failure to
remove a deeply-unpleasant video showing the taunting of an autistic
boy.  The New York Times points out
that the verdict may have much to do with a rolling assault on the
internet by Italy’s governing classes -  Italian president Silvio
Berlusconi controls a chunky wedge of its traditional media outlets,
and attempts to speed up the internet, for example, have met with
consistent administrative resistance. Nevertheless, the case has caused
ripples of alarm across the social web –  eModeration’s Tia Fisher has the moderation angle fully covered.

There was more bad news to come for Google.  The EU’s data protection mandarins ruled that Street View images should be junked
after six months – rather than twelve, as presently. Privacy tsars
further rebuked the search giant for failing to alert citizens of the
arrival of the Googlemobile in their ‘hood – and for not telling them
that they could officially opt out.

And for added wretchedness, it appears that the EU is pokin’ around Google’s crib, looking to smoke out evidence of anti-competitive practice.
Three complaints are being investigated – two, we note, from
Microsoft-associated organisations – pertaining to Google’s alleged
suppression of search results: Ciao, Foundem and French company
Ejustice.fr are the businesses in question. Google responded with
lightning-speed transparency, and the EU deny the search giant is under
formal investigation; but if one is an increasingly-omnipotent search
giant who seeks to reassure the world that a neutral and entirely
even-handed algorithm runs one’s business, any suggestion of human
partiality will be distinctly unwelcome.

YouTube footage which showed the daughter of a senior Russian apparatchik
mowing down two pedestrians – one of whom later died – has forced the
hand of the Russian judicial system. The CCTV footage further reveals
that Ms Shavenkova, whose mother is the head of the local electoral
commission, used her mobile immediately after the collision – but
failed to call an ambulance, and didn’t once glance at the horribly
injured pedestrians.  Now, months after the crime, Russian police have
moved to prosecute, reports the Telegraph.

A parliamentary committee has rubbished government plans
for a £6 tax to fund superfast broadband. The levy is, they say,
“regressive and poorly targeted” – and would result in the poor
supporting the internet access of the rich.

Meanwhile, Virgin Media proclaimed the rollout
of a super-speedy 100 mbs broadband service to 12.6 million homes – 24
times faster than the average UK speed of 4.1 mbs.  The Institute of
Practitioners in Advertising claimed this week that high-speed
broadband could pump a hefty £1.4bn into ecommerce revenues.

To the dismay of many, the American Psychiatric Association is considering the inclusion of ‘internet addiction
in their bible, the Diagnostic and Statistical Manual of Mental
Disorders. Critics worry that the classification will prove to be a
revenue-generating windfall to the unscrupulous  – but will achieve
little else.

The public, meanwhile, seem to be distinctly optimistic
about the possibilities that the internet offers humankind. According
to the Pew Research Centre, 76% feel that the internet will allow
people to become smarter and make better choices. And..

..as if by magic, here comes the social stats
for the campaign for a Robin Hood tax, whose Facebook page has now
garnered more 120,000 fans, with an average of 3,000 more joining
daily. According to Netimperative, that’s four times the number who’ve
fanned the three main UK political parties.

THE LOWDOWN …

Google’s week, which as we mention above has been a leetle bit tense, will not have been enhanced by reports that CEO Eric Schmidt has successfully silenced his ex-mistress
Kate Bohner, whose blog charted her ‘spiritual journey of recovery’
from addiction to sobriety.  Though the diary barely mentioned Mr
Schmidt, and did so only in complimentary terms, it seems that the
Google chief is only intermittently committed to the dictum that
‘information wants to be free’.

From the ridiculous, to the sublime:
Big Shout Goin’ Out to his His Holiness, the Dalai Lama, who joined
Twitter last week. Word to the rest of you: stop tweeting those kittay
photos and karma up – fast.

There will have been much biting of lips and blinking-back of tears in
adolescent bedrooms everywhere last week, as the news that YouTube had nixed the original “Rickrolling” video
swept through the trollosphere. Luckily the error, which centred on
uncertainty over copyright, was rectified within 24 hours – but for
Generation Hackboi, things will never be the same: they know, now, that
their world is one of chaotic and terrifying impermanence.

Finally, those Chatroulette stats in full: users are 71% male; 15% female; 14% ickiness. 


IN OTHER NEWS …

The Guardian reports
that global plans for a dedicated internet domain for pornography have
been revived, three years after they were abandoned amidst
international bickering. When the scheme – which is intended to help
users filter out adult material if they wish -  was first mooted, the
US opposed it on moral grounds; the International Centre for Dispute
Resolution has now ruled that the deal must be put back on the table.

Google added Facebook Pages
to its real-time search results this week, to complete a trifecta of
deals including those it has made with Twitter and MySpace. The news
coincides with Yahoo adding Twitter
to its results – the latter deal goes further than most, in that Yahoo
users will be able to send tweets directly from Yahoo’s various
properties.

The public is most likely to pay
for high-end online content –  in other words, the same stuff they pay
for offline:  films, music, games and some TV programmes. They’re least
likely to pay for user-generated content – and squished in the middle
and gasping for breath is newspaper content: expensive to produce, but
in the minds of many, readily available for nowt elsewhere.

A Muslim social network, where young Muslims can discuss and debate issues affecting them, was launched last week.
The site – developed by moderate Islamic organisation Radical Middle
Way – includes a multilingual facility which will let members from
around the world communicate with one another, and is supported by
government funding.

The AP reports
that a Wisconsin teenager has been sentenced to 15 years’ imprisonment
for blackmailing his classmates into sex. Posing as a girl, he tricked
boys into sending him explicit photos, then threatened to make the
pictures public unless they had sex with him.

ON FACEBOOK …

So. You’ve been staring balefully at the bottle of ‘virtual champagne’
(can you drink it? No. So, not champagne in any meaningful sense, then)
which a Facebook friend sent you last birthday. Well, now is the time
to pop the cork and shake it all around in joyful abandon: Facebook has decreed that henceforth, “application news” won’t come through your notifications. You are free, free of clutter at last!

Here’s a snippet
from Mashable which might have social networks reaching for the Rescue
Remedy: US patent #7,669,123 – unearthed this week by All Facebook –
appears to have claimed the newsfeed on behalf of Facebook founder Mark
Zuckerberg and seven others. It’s not yet clear what, precisely, is
included in the patent, but in theory it could be very bad news for MySpace, Twitter, Google et al, who might be forced to heavily adapt or even remove their feeds.

Facebook is unquestionably the world’s top social hub for content
– nearly 50% of all the content shared via Gigya  – links, photos,
videos and more – are broadcast to the world via Facebook, versus 29%
which get a Tweet.

P’raps in a panic to skitter up to speed with location-based services –
till now, it has studiously ignored them – The ‘Book has been doing due
diligence checks, normally only performed mid-acquisition, on
location-centric social network Loopt. More from TechCrunch here.

Talking of Facebook, which you’ll agree we were – here is some smart thinking from Mashable, which is guaranteed to refine your Fan Page chops.

ON TWITTER …

Tenterhooks: Twitter is testing a hashtag-based ad model.
The service will be “explicitly clear that a sponsor paid for the ad”,
and what’s more will be “relevant and useful”. Coming soon, apparently.


The micro-blogging service is now processing 50 million tweets a day,
per The Telegraph, of which 20% – that’s 83 messages per second –
mention a product or brand, says Twitter’s Communications VP Sean Garrett.

To contextualise this news, we must turn to The Pareto Principle,
which (in case you aren’t au fait) is a cousin of the gloriously-named
Law of the Vital Few. The principle decrees that 20% of users make 80%
of the activity – but in Twitter’s case the split is even more extreme.
It seems a frankly measly 7% of users are responsible for a gargantuan
79% of Tweets. #justsayin’.

Finally, in a body-blow to those whose stance is still furiously Anglo-centric, seems barely half of all tweets are posted in English. Qui l’aurait pensé ?

UNDER THE GAVEL …

Virtual worlds are, like, virtual – this appears to be the conclusion to draw from the dismissal of the suit brought by a visually-impaired gamer
against Sony. Alexander Stern had claimed that games like Everquest
violated the American Disabilities Act – but a US court ruled that for
the act to apply, there had to be a connection between the service and
“an actual physical place.”

The deeply creepy case of the US high school which used school-issued laptops to spy on its students
in their own homes was wrapped up last week. After a ‘friend of the
court’ submission by the American Civil Liberties Union, a judge ruled
that the school must immediately disable software which allowed them
remotely to activate the laptops’ webcams. The case was brought after
the school attempted to discipline a student for allegedly taking and
dealing drugs, which it had filmed without his knowledge.

Xerox is claiming that Google Maps, Google Video, YouTube and Yahoo Shoppping infringe patents
on their user-review-based method of updating pages, in place since
2001. They further maintain that another Xerox-held patent dating back
to 2004 is currently being infringed by Google’s Adsense and Adwords
software, amongst others.

A class action suit has been filed against user-generated customer-review service Yelp, alleging that the company has attempted to extort money
from companies in return for ‘burying’ poor reviews. The primary
plaintiff alleges that Yelp refused to take down a defamatory review
unless he signed a contract to advertise his business on the service.

VIRTUAL AND GAMES …

Social games companies will be blinking rapidly at the news that
virtual goods ain’t quite the be-all we’d been recently led to
believe.  Seems tens of thousands of real-life bunches of flowers were sold during the Valentine’s season in Pet Society – producing a fragrant half of the game’s revenues.

FarmVille, the Facebook social game whose acreage seems to expand
daily, announced this week that it had surpassed an astonishing 80 million monthly active users, bringing its users to some 400 million users in total.

More than a half of social game-players players are female,
according to PopCap, which finds that the average player in the UK and
the US is a 43 year old woman. And they’re not, it seems, particularly
keen on the idea of paying for their fun – according to a study by Q Interactive, only 11% would definitely pay for their favourite game –  a further 17% said ‘maybe.’

Read more »

eModeration’s Social Media Round-Up #30

 Welcome to eModeration’s round-up of all that is intriguing,
alarming or odd in the world of social media, compiled by Kate
Williams. For more social media snippets, follow her on @emodkate – or
for general twittery, @KateVWilliams.


This week: Facebook’s humour deficit; apocalypse and anomie with Chatroulette; and ‘C’ for ‘Counter-Intuitive’.

THE HEADLINES …

The social web is quite a-flutter with talk of Chatroulette
– the apocalyptically-named video chat-site which arbitrarily pairs
strangers for what might, one minute, be urbane oenophiliac debate; the
next, naked frat-chat – according to the whim of each party.

If, like me, you are inclined to doom-mongering and despair, the site
will seem the very definition of post-cultural atomisation and anomie.
Nevertheless Chatroulette, created just three months ago by a Russian
seventeen-year-old, is daily gaining thousands of users – and a
considerable media profile.

The Conservatives appeared last week to have sleep-walked into a second viral nightmare: the strap-line of their latest campaign seemed to invite the kind of cheerfully-profane customisation which propelled mydavidcameron.com
to instant virality in January. And sure enough, “#IvenevervotedTory” -
followed by punchlines of varying hilarity – was within the hour a
Twitter trending topic. But hold on just a Tory minute – another Conservative marketing #fail … or a cunning stroke of viral genius?

Meanwhile Brand Republic reports
that, as the general election approaches, Labour is increasingly
focused on social media. They’re using real-time social network
monitoring to fine-tune their campaign, while candidates and
campaign-organizers have been new-media-trained to within an inch of
their lives.

Google’s social-media week, on the other hand, has been something of a Curate’s Egg.

Despite the scramble to fix
Buzz’s most gaping privacy holes – namely the ‘auto-follow’ feature
which allowed users to see who else their contacts were emailing – The Guardian
reports that a privacy group has filed a complaint with the Federal
Trade Commission. The group demand that Google make the entire service
opt-in only – and they’re jolly cross that the onus is still on each
user to block followers thrown up by Google’s revised ‘auto-suggest’
feature.

From another corner of the Googleverse comes an item to which the only
reasonable response is a violent shake of the laptop to check it’s not
broken. The search monster has announced that it has officially become an energy-provider.
Yes! Just like British Gas and nPower. While it’s tempting to imagine
that this story concerns the monetization of Buzz’s
potentially-limitless supplies of hot air, I must reluctantly report
that this is, in fact, a quite-difficult-to-understand story about
Google’s plans to go carbon-neutral, by selling excess power back to
the national grid.

And talking of renewable energy and vast internet behemoths, Facebook
have sparked a storm of protest over plans to power a brand-new
data-centre with old-skule coal. By Monday, following criticism of its
power plans by Greenpeace in the Huffington Post, Change.org had harnessed a cool 5740 signatures urging The ‘Book to go green.

The Israeli Embassy lobbed a ball onto the social media court this week – with debatable success.
In a whimsical play on the tennis-gear sported by the alleged Mossad
assassins of a senior Hamas Commander in Dubai last week, the embassy
tweeted “you heard it here first: Israeli tennis player carries out hit
on #Dubai target”. The tweet – which displays a remarkable (though
perhaps unwarranted) confidence in the wisdom of combining Twitter,
puns, and generally frowned-upon death-squads – in fact links to a
story about the Israeli team’s success in a recent Dubai tennis
tournament.

Elsewhere, Facebook has been evincing a somewhat restricted capacity
to take a joke. The Argentinian author of a satirical book on the
world’s favourite social network found that his own Facebook profile –
and a 30,000-strong fan page – had suddenly and mysteriously gone
‘pouf!’. Uproar in the South American press followed, but it seems that
the profile was only restored when Venturebeat picked up the story, a
full month later. The book’s promo video (mildly racy – we’re talking
Argentina, after all) can still be seen here, on YouTube.

The hack attacks at the heart of Google’s ongoing Chinese tribulations have been traced back to two educational facilities
in mainland China, reports the New York Times. The Chinese authorities
– who last week claimed already to have identified and shut down an
entirely different set of hackers – have denied all knowledge. If
you’re intrigued by the murky world of Chinese hackery, which differs
substantially from its Western counterpart, the Wall Street Journal offers an absorbing snapshot.

The eminently-social Robin Hood Tax

campaign – created by ‘Four Weddings’ director Richard Curtis, to
promote a Tobin tax on all banking transactions – appeared to have
suffered a setback last week, when ‘No’ votes whooshed dramatically
from 1400 to 6000 in five minutes. Upon close examination however, it
emerged that most of the Anti’s had come via the servers of monolithic
investment institution Goldman Sachs: the silly-billies had failed to
disguise their IP.

Online viewers of Tiger Woods’s ‘apology’ last week witnessed what may well prove to be a turning-point
in YouTube’s history. The golfer’s much-mocked mea culpa – the cause of
near-universal buttock-clenching, and widespread
watching-from-between-fingers – was a strategic experiment in live streaming-video.
The addition of the real-time service is thought by many to be the
logical next-step for YouTube, as internet TV-enabled devices
increasingly squeeze traditional cable and satellite.

THE LOWDOWN …

Scene 1: Airline interior. In line with his employers’ questionable
policy of forcing the wide-of-beam to buy two seats, a flight attendant
escorts a humiliated passenger to the exit. Scene 2: Oh no! – the
overweight passenger is revealed to be none other than Kevin Smith,
alt-Hollywood director and proud owner of a Twitter-following
approaching two million. “What are the chances, eh? What are the
chances?”, as our beloved Harry Hill might say.

Poor Gordon Lightfoot. An Ottowan tweeter – perhaps realising that all Canadian news would be Olympics-themed for, like, ever – appears to have flipped, and completely invented
the death of the Ontario-born singer-songwriter. The news tore through
the Twittersphere, so you’ll no doubt be relieved to hear that the
sonorously-timbred composer of ‘Sundown’ is alive and well, and
consoling himself with the spike in his airplay.

After many, many years of research, engineers at Stanford University have produced electricity-generating fabrics
which could act as chargers for mobile devices whilst their wearers are
on the move. Had they asked, I might have mentioned that my wardrobe of
bri-nylon garments produces similar results – but they didn’t. Ach,
this relentless pursuit of progress.

In the latest – but, we’re quite certain, not the last – in our
tactfully-named “File Under ‘C’ for Counter-Intuitive” series, Mattel
is launching a dog collar
which will post random Twitter updates whenever your canine companion
makes a move. Heart-warming examples include “I bark because I miss
you. There, I said it. Now hurry home.” No, nothing further, m’lud.

The U.S. Department of Agriculture has announced that they’re developing their own virtual world
for use both as a collaborative tool, and for training and simulation.
To which we say, ‘Farmville not good enough for you, huh?’.

IN OTHER NEWS …

Facebook and Paypal have announced the cessation of hostilities:
in a move which is clearly designed with social gamers, and the 70% of
Facebook users who live outside the US, in mind, users will now be able
to purchase Facebook Credits using Paypal. Till now it had been thought
that the ‘Book was pitching its Credits service in direct competition
to its long-established rival.

Hulu’s streaming video service will be available on the iPad (hoorah!) for an undisclosed fee (boo!). CNET reports
that the Hulu’s three main backers favour an arrangement where a paid
mobile service supports a free desktop service – and surveys the
bewildering array of tech and legal decisions required to make the plan
a reality.

And in a further Hulu hoo-ha, The Telegraph
reports that the UK launch-date is retreating once again (hiss!). This
time the delay is due to a combination of management-upheaval at ITV,
and the difficulty of agreeing terms with Channel 4 and Five, whereby
Hulu would sell ad inventory round content.

Last week the BBC launched a roster of free apps which will allow
mobile devices to access its news and sport services – to the dismay of
the Newspaper Publishers Association, which immediately declared that
the apps were counter-competitive.

Finally, Google CEO Eric Schmidt says a mammoth shift of ad revenue
from the fixed web to mobile platforms is inevitable, reports
Netimperative. Schmidt predicts something as game-changing as the
transfer of ad-spend from print to the net, and stresses that marketers
already know far more about mobile users: ”For a start, we know where
they are.”

That’s all folks!

Read more »

The Foursquare Thing – what’s all the fuss about?

I’m not sure what this will do to my standing amongst fellow social media-ites, but
I’m not mayor of anywhere at all.  Not the pub.  Not my local cafe. 
Not the library, the museum, the tube station, bicycle racks and not
even my own home – actually, especially not my own home.

If you don’t know what I’m talking about, then you’ve not had your
Facebook or Twitter accounts fly-papered with friends’ announcements of
where they are in Foursquare.  
Actually, I’m going to go out on a limb here and assume that everyone
reading this knows exactly what I’m talking about, and if not, there
are lots of good pages explaining the idea behind Foursquare (not least Foursquare’s own)- and there’s also this rather good take on the commercial angle by Matt Rhodes at FreshNetworks.

You may gathered that I’m not a fan, that my iPhone will remain
Foursquare app-less.  And although I do slightly resent my precious
iPhone screen inches being squatted by the various pizza parlours  my
friends are eating in tonight, that’s not the reason why.  In any case,
Jay Andrew Allen in The Zero Boss is much, much wittier (and ruder) than I can be about how riveting these locational updates are:

Read more »