Consumers don’t want more Facebook pages they want better dialogue from companies and brands
Global PR firm Edelman today publishes its annual Trust Barometer. For over a decade, this research into global attitudes has triggered conversations around trust in business and government. And this year, with a US presidential election around the corner and the EU still trying to plot a way to economic security, trust remains at a premium for businesses and brands.
Having scoured the Barometer findings, one message shines through in this year’s report: trust will depend on far more than platitudes emanating from the corporate press office. People don’t want more Facebook, they want keener responsiveness, more openness, better dialogue, and more frequent communication from companies and brands. Read more »
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