Mobile and not TV is the way for social brands to go [infographics]
Google tells us that more people around the world now own a mobile phone than own a toothbrush, while the UN just revealed that more people have access to mobile phones than toilets.
Here’s how things break down by geography:
However, despite the cellphone’s ubiquity, a recent WARC study revealed that barely 39% of brand advertisers in APAC consider mobile to be ‘very important’ to their current marketing plans, and a scant 29% actually have a mobile strategy.
So why aren’t marketers’ plans in tune with their audience’s existing behaviour?
In other words, it’s highly likely that, around the world, more people now use mobile phones than watch TV:
That’s a huge shift. Moreover, global cellphone adoption is still growing at a rate of 140 million new subscriptions per quarter.
Of course, many people around the world still rely on more basic ‘feature’ phones, but these devices still provide a level of intimacy that TV can’t match.
What’s more, the shift to internet-connected smartphone devices continues to accelerate with each month that passes, with global mobile data usage currently increasing at close to 30% per quarter.
Out of Sync
Perhaps more tellingly, people are more emotionally connected to their phones too: as we highlighted in our recent report on the country, 70% of people in China – the world’s largest consumer market – said that they “can’t live without” their cellphones.
People used to say the same of TV, but ironically, many people now use their mobile internet connections to download ‘TV’ content to watch on their mobile phones (sans adverts).
So, in a world where brands can reach more of their consumers, more of the time, in more contextually relevant and intimate ways through mobile than through TV, why do marketers still assign the lion’s share of their investments to TV?
This isn’t an anti-TV rant though; we believe that TV still has a vital role to play in the marketing mix. However, we also believe that mobile should already receive at least equal weight to TV in that mix. So how can marketers make better use of mobile, and seize the huge opportunities it clearly presents?
Tailor Your Message to the Medium and the Moment
Mobile offers a very different kind of audience experience to TV. The latter is still largely a communal device; a centre piece that takes pride of place in the heart of our living rooms.
However, mobile is more personal; its primary purpose has always been to connect us with other people, rather than simply delivering passive entertainment. Critically, people have more control over what they do on their phones. They decide which activities they participate in, what content they consume, and where and when they do so:
Because of their size and increasing flexibility, mobiles have also become many people’s most important devices.
To put things in perspective, a recent survey found that 1 in 3 American smartphone owners would even give up sex before giving up their phones. And with more and more of our activities shifting to mobile devices, this intimacy for mobile seems set to continue. But, perhaps because of this heightened sense of device intimacy, people don’t welcome interruptions on their phones.
As with so many of today’s big marketing opportunities, interruptive, broadcast approaches simply aren’t the best use of the medium.
Social by Design
Critically, mobile phones started life as truly ‘social media’ – they were always intended to be a means of connecting people.
However, as they’ve evolved from voice-and-text handsets into today’s multi-purpose connected devices, the scope of the social interaction they offer has increased dramatically, to the extent that telephony has dropped way down the list of activities people use their ‘phones’ for.
Meanwhile, the importance of social networking on mobile devices continues to grow. British smartphone users check Facebook an average of 14 times every day, while American smartphone users spent 40.8 billion minutes on social media mobile apps in July 2012. On an annualised basis, that’s close to 1 million years of human time spent on mobile social activities in the US alone.
Meanwhile, another recent survey from J. D. Power found that, across all age groups, American smartphone users spend an average of almost 2 hours per week using social media apps.
comScore now reckons that 55% of all social media activity in the US takes place on a mobile device.
These trends aren’t unique to the US though, and based on our recent round of SDMW research, mobile’s share of social activities around Asia is likely to be even higher.
More importantly, with the increasing role of mobile instant messaging apps (MIMAs) like WeChat, Line, and Kakaotalk, mobile social’s share of our attention is only set to increase.
In light of all this, it’s imperative for marketers to explore mobile-social synergies and build contextual engagement into the core of their engagement strategies.
Mobile doesn’t just offer new opportunities to drive attention and engagement though; it is increasingly becoming a key channel for conversions too:
Here again, the role of mobile social comes to the fore, with around half of Facebook’s users in the UK checking the site while in stores.
As a result, within the next few years, marketing strategies that don’t come to life on mobile devices will never come to life at all.
That shift required a significant re-evaluation of the way we approach communicating with audiences too.
We won’t be able to rely on interruption anymore, and as we saw in the previous post in this series, marketers will need to get much savvier at adding value instead of finding more efficient ways of distracting people.
The answer to mobile marketing doesn’t have to be about building native apps either; the best approaches usually come from understanding how people use their mobile devices, and harnessing existing behaviour to engage and convert people.
For example, even when native apps are available, people don’t always use them; as Mark Zuckerberg revealed recently, ”there are actually more people in the world using Facebook on mobile Web” than using the iOS and Android native apps combined.
Similarly, there’s a high chance that someone conducting a Google search for a retail store from a mobile device is looking for the nearest physical outlet.
Lastly, and perhaps most importantly, social media is increasingly becoming a mobile-dominated experience and on the basis that the two should be seamlessly integrated to provide the best possible social experiences on the go.
Whatever the context, though, the secret to success is to start with people, not technology: spend time identifying the motivations that drive people’s mobile usage and behaviour, and to build relevant and engaging activities around that.
Catch up on other posts in the Social Brands series by clicking here.
Simon Kemp, managing director, We Are Social Singapore