After being charged €300 by Ryanair for printing six boarding passes Suzy McLeod posted on Facebook asking people to like her post if they thought the charges were unfair.
And like it they did. In a couple of days she had more than 350,000 likes. That has now risen to more than 500,000. O’Leary though is unimpressed and he laid into the woman at a press conference yesterday.
O’Leary made fun of McLeod for falling to find an internet cafe in Alicante to print out her boarding passes.
According to the Independent O’Leary said that 99.98% of Ryanair passengers print their boarding passes in advance:
“To those who don’t, we say quite politely: ‘Bugger off’ ”. He added that Ms McLeod had written to him requesting compensation and “a gesture of goodwill”, and he had responded by saying: “It was your fuck-up”.
O’Leary is undoubtedly one of a kind. Who else would think to behave like this or get away with it?
I’m guessing that his PR and marketing team have little or no influence over him and he feels no pressure to change his ways.
You get an impression of that from something else he also said yesterday: “Within a day, she generates 500,000 ‘friends’ and fans on Twitter, all of whom hate Ryanair.”
It is as if he take pride in people not liking Ryanair. As if the Irish airline is the Millwall football club of the skies.
It is almost like Ryanair exits in a parallel world, out on the Fringe, and pays no attention to what is happening here at all. Tweets and Facebook likes and customers be damned.
A the press conference yesterday Ryanair wowed fans with with the launch of a €3 app, which offers services that are free to access online via a browser.