Comments on: Ryanair passenger wins support of 357,000 Facebook users after €300 charges

By: flipbuddies.org - Tech and Mobile news at its best

flipbuddies.org - Tech and Mobile news at its best — Fri, 19 Apr 2013 09:46:44 +0000

[...] notably, viral Facebook posts have seen a major spike on the back of this new trend. Brands like Ryanair, Meteor and Spar Ireland have recently felt the full runt of their ‘fans’, with angry threads [...]

By: Ryanair is an analogue brand in a digital world and must change | The Wall Blog

Fri, 07 Sep 2012 12:00:47 +0000

[...] little over three weeks ago it became the subject of a Facebook storm and, for once, that isn’t hyperbole. It began after a woman who had been charged EUR300 by [...]

By: Ryanair: Why being rude works… « Love PR?

Ryanair: Why being rude works… « Love PR? — Thu, 06 Sep 2012 09:31:15 +0000

[...] Mc Leod was charged €300 by the airline for printing six boarding cards. While Ryanair do allow passengers to check in up to 14 days before their flights, Mc Leod was in the unfortunate position of having a 15 day holiday and therefore could not print her return flights boarding cards before her holiday. [...]

By: mick

mick — Wed, 05 Sep 2012 15:46:49 +0000

Whilst o’Leary’s attitude is despicable and Ryanair cleary hold their customers in contempt it’s also very misguided to think that posting a complaint on their Facebook page should result in them reversing their T&C’s. That’s not how business works or should work. So what if they don’t engage – it doesn’t seem to be harming their business. They have millions of customers who don’t waste their time looking at Ryanair’s unofficial Facebook page!

By: S.W.WALKER

S.W.WALKER — Wed, 05 Sep 2012 11:15:46 +0000

I too was charged €120 for printing 2 boarding cards, which took 2 seconds at the check in desk which we had to use anyway to check in our bag which had cost £70. We use Ryanair a lot and find their customer service usually good and on this occasion had already checked in and printed our boarding passes for an earlier flight, it’s just that we had to return early from Rome and had no means of printing them off before getting to the airport. A bit unfair as we always stick to their rules but couldn’t on this occasion.

By: Ryanair chief Michael O'Leary calls Facebook critic "an idiot" | The Wall Blog

Wed, 05 Sep 2012 09:43:30 +0000

[...] being charged €300 by Ryanair for printing six boarding passes Suzy McLeod posted on Facebook asking people to like her post if they thought the charges were [...]

By: Social Media Community Management Best Practices Tara West « Amalik

Social Media Community Management Best Practices Tara West « Amalik — Mon, 03 Sep 2012 12:36:35 +0000

[...] approach they took is not one I would recommend, as Their spokesman Stephen McNamara said “Ryanair can confirm that a Ryanair staff member did engage in a blog discussion, It is Ryanair [...]

By: Odeon complaint generates over 120k Likes and 10k comments in 4 days | The Wall Blog

Tue, 28 Aug 2012 11:39:10 +0000

[...] being charged €300 to print out boarding passes for a Ryanair flight. That generated more than 350,000 Likes on the Ryanair Facebook Page, thousands of comments, and received national media [...]

By: Why Ryanair’s Social Media ‘Fail’ is Not Such a Disaster | Brandwatch

Thu, 23 Aug 2012 15:26:22 +0000

[...] Daily Mail published the story the day after several marketing/social media blogs picked up on the airline’s ‘social media fail’ when McLeod’s complaint on Facebook [...]

By: Il social-caso di Ryan Air e dei 300 euro "sganciati" dalla mamma Suzy

Il social-caso di Ryan Air e dei 300 euro "sganciati" dalla mamma Suzy — Thu, 23 Aug 2012 14:26:29 +0000

[...] Lei ha pagato e poi, indignata, si è sfogata sulla Pagina Facebook di Ryan Air facendo appello al popolo degli scontenti di tal oltraggiosa pratica: From http://wallblog.co.uk/2012/08/21/ryanair-passenger-wins-support-of-354000-facebook-users-after-e300-… [...]