Preposterous! Shows complete lack of an understanding of twitter, and I suspect their idea of how to use social media. Why have the handles @YodelOnline @YodelNews and not expect customers to speak up if they’re not performing. They need to take a look at some of the brands using social media as customer services channels. Getting the suits involved has only demonstrated their naivety and lack of strategy (If they even have one!) I’m also surprised that twitter obliged so willingly.