Comments on: Yodel threatened Twitter with legal action to silence online critics

By: beware of europarts - Page 2 - MBClub UK - Bringing together Mercedes Enthusiasts

Tue, 02 Apr 2013 16:44:49 +0000

[...] Originally Posted by developer215 Wos is yodel nodel . Yodel – Yodel threatened Twitter with legal action unless tweets and accounts were deleted | The Wall Blog [...]

By: Amazon Please STOP using HDNL (Yodel) for deliveries – they let people down | Landline Man®

Wed, 13 Feb 2013 17:51:31 +0000

[...] not like others are not complaining. Reports and articles, here and here and here, plus the Facebook Group Yodel/HDNL are f*****g [...]

By: HDNL / YODEL Consistently bad but Amazon continue to use them | Landline Man®

Mon, 11 Feb 2013 17:34:23 +0000

[...] not like others are not complaining. Reports and articles, here and here and here, plus the Facebook Group Yodel/HDNL are f*****g useless [...]

By: Andy Blackwell

Andy Blackwell — Sun, 07 Oct 2012 18:32:30 +0000

I worked for HDNL then Yodel, well it started fine, they used a fab system called quintig, dam good, you could track parcels etc and find addresses and have the route plotted, plus i was paid properly and as an owner driver it was ok. Then the rebrand, the company got rid of quintig, sometimes, well nearly always pay was buggered up, then it was cut so low that i nearly went bust, in fact as an owner driver i had to pull out one day as i had no money to put fuel in as i was doing the same daily mileage, less parcels and REALLY low parcel pack rate, it caused upset at home plus more. I stayed on for a few days as a casual but still am owed money as an owner driver. I’m sorry to say but the company is a shambles, customers on my old route are VERY dissatisfied, they have called me direct to persuade me to go back but i can’t afford it financially or mentally, i was doing nearly 14 hrs a day, i even hit my van in the last week or so where i fell asleep at the wheel. As much as it grinds me to say, and the solicitors for Yodel can threaten me, but i suffered first hand, Yodel you all but bankrupt me, i’m loosing my home, family and you lot say how good you are, i wish i was one of the Berkley family who own the compnay, i can’t even afford my home now or even food, i currently have £40 to my name, am i bitter, yes i bloody well am.

By: barry charman

barry charman — Wed, 03 Oct 2012 15:25:51 +0000

If they had a contact number on their web site they might class as a proper business!however there is no way a customer (and we are unfortunately) can get through to ANY DEPOT – as any phone numbers aren’t published.

By: Tin

Tin — Thu, 27 Sep 2012 10:43:59 +0000

There is no other way to vent the anger than posting on available sites. No email is going through. No phone call is answered. No way to contact them. Tracking online asked me to rearrange delivery again which actually did not work. If they provide good customer service, these post will not come. These are just repercussions.

By: kevin oxspring

kevin oxspring — Tue, 11 Sep 2012 07:50:15 +0000

YODEL-arranged for parcel to be picked up on 05/09/12 delivery pick up 10/09/12.
plenty of time to inform me if there was a problem with pick up.
tried to contact them on 10/09/12 to confirm pick up .
58mins. on hold no answere.
tried on 4 more occasions left on hold with them saying my call was inportent & all advisers busy
i think they just try to drive you to a heart attack because of frustration.
as expected parcel was not picked up .
contacted amozan who then arranged for a more reliable courior service to pick up parcel.
in future i will only buy from dealers not using YODEL

By: Karlie

Karlie — Thu, 30 Aug 2012 15:26:54 +0000

YODEL – Thieving self employed drivers that they use.

I orderd an Ipad from very (costing around £700) it was due Friday AM…it didnt arrive. I spoke to very who advised it was at the Middleton deopt..on arrival (30 miles away) i was then told it was out with the driver..the depot called him..he apparently advised he would be an hour. I waite 2 , called him on his mobile phone number. He advised between 6pm qnd 8pm. 7.30 came and i text him regards parcel. He advised – ITS BEEN DELIVERED.

To which is hadn’t, he then turned his phone off and hasn’t been heard from since. I have spoken with very who cannot get hold of yodel driver, and for which yodel refuse to take responsibility for.. So in turn I am currently 700 out of pocket due to their incompetant and unreliable or trustworthy staff.

On arrival at the depot I was one of a handful of people that were omplaining regards their service to say i am annoyed and disgruntled is an understatement!

By: John sharp

John sharp — Mon, 13 Aug 2012 18:17:44 +0000

I have ordered 2 laptops online, a second to replace one lost by yodel and the second one is also lost or stolen. 3 months on and still no laptop, surely the companies using this courier are also to blame for staying with them. I have racked up a bill of over £6 telephoning yodel who charge 10 p per minute. I wonder if they do criminal background checks on their staff?

By: Alexandra Wright

Alexandra Wright — Sun, 29 Jul 2012 13:56:05 +0000

I think Yodel deserve all the critisism directed at them. They left a sorry I missed you card at the wrong address, then when I used their online service to rearrange delivery it never arrived although I waited in all day. I emailed them numerous time and have NEVER received a reply, they do not answer their phone line despite charging you 10p a minute for the priviledge of hanging on the line, even the customer complaints department do not reply. Finally you cannot find the address of their depots to go and have a face to face. Are they frightened they will have to face their dissatisfied customers. It has put me off ordering from anyone who uses them to delivery.