A Twitter infographic here from Yell looking at how consumers increasingly like to interact with businesses on the social network.

It’s a little basic, but it serves as a great reminder of the growing importance that the microblogging network has when it comes to customer service.

It picks up on the issue of customer service and how many of us now consider the ability to contact a company via Twitter as increasingly necessary.

As many as 25% of us would opt to contact a company via Twitter and that figure is rising, but are companies ready?

That’s the question and I’m not sure that many are.