Gatwick shows the way with Twitter customer service support [infographic]
Gatwick Airport has released some stats about its use of Twitter on the back of it being given a blue Twitter tick and being included in the Enhanced Profile Page roll out.
It’s a good example of Twitter customers service. The airport runs its Twitter customer service support 24-hours a day, which includes the #askgatwick campaign. It says that no matter what time of the day or night, if a passenger requires help then Gatwick can respond. And that’s better than most.
Lindsay Baldwin, head of airport communications says Gatwick recognises the importance of providing accurate and timely communication – not only during times of disruption but also in responding to broader enquiries or passenger feedback — and that’s s what Twitter provides it.