Twitter should be a perfect platform for airports where timely information is crucial to passengers. Sadly that’s not always the case.

Gatwick Airport has released some stats about its use of Twitter on the back of it being given a blue Twitter tick and being included in the Enhanced Profile Page roll out.

It’s a good example of Twitter customers service. The airport runs its Twitter customer service support 24-hours a day, which includes the #askgatwick campaign. It says that no matter what time of the day or night, if a passenger requires help then Gatwick can respond. And that’s better than most.

Lindsay Baldwin, head of airport communications says Gatwick recognises the importance of providing accurate and timely communication – not only during times of disruption but also in responding to broader enquiries or passenger feedback — and that’s s what Twitter provides it.