Everyone’s talking about social media and customer service. We’ve put together our top 10 things to do if you’re getting into social customer service.

From listening effectively, to being properly resourced, responsive and ensuring that your social media is joined up with other parts of business. Any we’ve missed? Read More »

It shouldn’t be a surprise, but it is when you hear President Barack Obama telling Americans that they need to get online and tweet using the #40dollars hashtag to remind law makers what the loss of $40 means to them. That’s social media from the top.

The #40dollars campaign first ran in December in response to Republican tax plans. It was a runaway success as ordinary people joined together to make their voices heard. It also perfectly distilled a complex argument about tax down to a very accessible level, which is why today the White House has renewed it. Read More »

Last week, Twitter published some handy ideas of how you could use the site to do something romantic for Valentine’s Day. “Ask friends and family to share adorable pictures from the past,” they suggested. “Finally proclaim your affections to a crush (extra points if it’s in a song),” they dared. Read More »

At the end of the Super Bowl last weekend Twitter launched its first-ever Ad Scrimmage competition and for a week following the game users voted via Tweet for their favorite Super Bowl ads.

The results are in and Samsung’s Galaxy Note ad won, which features Justin Hawkins as a busker playing “I believe in a Thing Called Love”. Read More »