Daily Archives: 5 January, 2011

Citibank points the way as it addresses customer complaints via Twitter

Citibank, which has a retail arm in the US, is taking to Twitter to respond to those snarky comments made by customers unhappy with the service they have received with the help of the man, Frank Eliason, who was behind @Comcastcares.

Citigroup: responding to Twitter complaints

Read More »

Apple gives go ahead to “roll your own” app

I wish I were a student again so I could impress people with my rolling skills. I had none, but that could all change for a new generation now that Apple has given the go ahead to the “roll your own” app.

Apple is usually so picky about which apps get the go ahead, nothing smutty or 18-rated, but clearly rolling up is hunky dory down in Cupertino, California. Read More »

Question: Why all the fuss about Quora?

QuoraAfter all the reviews of 2010 and predictions for the coming year, 2011 has kicked off with a lot of buzz about new Q&A website Quora. Founded by two former Facebook employees, the Silicon Valley start-up has steadily been building a buzz over the last few months while still in beta and is now open to everybody. Read More »

Dallas Morning News remains open to social media as it joins paywall papers

The Dallas Morning News is planning to join the band of newspapers erecting paywalls in 2011, but will ensure that its site remains open to social media with blogs and some other content remaining free to access and share on Twitter and Facebook. Read More »