
eModeration
has launched a Facebook management service for brands using the social
network as part of their marketing campaigns.
A
presence on Facebook is becoming a must-have for any consumer-facing
brand, and can result in excellent user engagement, providing a direct
medium for marketing messages and customer service and an opportunity
for viral growth of brand loyalty. But as Facebook campaigns become
more commonplace and sophisticated, brands are increasingly aware of the
need to manage the community within Facebook so that users are engaged,
and of moderating content in order to keep users safe from spam or
inappropriate content.
eModeration’s modular Facebook management service includes:
Consultation. This
includes: advice on how to set up a Facebook page; procedures for
dealing with unofficial pages; writing the terms of use and moderation
guidelines; preparation of escalation workflows; and a recommended
moderation schedule.
Community Management.
eModeration offers multilingual community management as an extension of
the brand’s in-house team. A team of community management experts host,
engage with and manage the community, creating a welcoming environment
and working within clear brand guidelines to ensure consistent messaging
and tone of voice.
eModeration offers two levels of community management for Facebook:
- Level
1 – Engagement management Content posting, reporting, member engagement
and response, invisible moderation, forwarding queries and complaints
- Level 2 - Strategic and editorial management Ongoing
strategic input, seeding and reaching out to other communities, content
creation and posting, reporting, visible facilitation, member engagement
and response, answering or forwarding queries and complaints as the
brand representative.
Moderation. Dedicated, experienced moderators
provide 24/7 stand-alone multilingual moderation, both of page walls and
user-generated content coming into the page via third party apps.
Moderation staff are matched to each project by their interests and
passions, so that they understand the brand’s fanbase and can speak
their language.
Moderation is delivered using a
combination of technology-based moderation tools and human moderation.
eModeration has used its expertise to assist some the foremost Facebook
management tools to help them develop their products and will recommend
the most appropriate one in each case.
eModeration has
run moderation and community management campaigns for brands and their
agencies, including: MTV, Hyundai, Smirnoff, ITV, LG Electronics,
Saatchi & Saatchi, AKQA, Publicis Modem, and Wieden &
Kennedy. For examples of campaigns, take a look at our clients and project section.
For more information on eModeration’s Facebook service, see our website. For information on managing and moderating communities, see eModeration series of digital publications.
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