Apple: when’s the backlash coming?

A couple of weeks ago I asked if anyone in the world was better at doing marketing than Apple, when the internet was abuzz with news of the new phone that – Holy Innovative Technology, Batman – could do all the things a phone I had four years ago can do.

The answer to that question seems to be a resounding ‘no’.

Three days after iPhone 4 launched, and with a raft of negative stories about the phone’s performance and a failure to produce the white model at all so far, Apple says it has already shifted 1.7m of the things, making the 3m iPads sold over 80 days seem like it just wasn’t trying.

Steve Jobs has said he’s terribly sorry about the performance issues. Just kidding! What he’s actually said is: “This is the most successful product launch in Apple’s history. Even so, we apologise to those customers who were turned away because we did not have enough supply.”

Oh right, so he’s apologising for not selling MORE iPhones, not for the fact that you have to hold them in a certain way or your phone call will likely cut out.

I watched one of my fellow human beings in amazement a couple of Sundays ago. He had set himself up in a free wifi zone clearly with the intention of working or studying. On his table was the top-end Macbook Pro. He frequently left his table to make a call on his iPhone. Then he produced an iPad, the first I had seen in real life, and started using that.

What could he possibly have needed an iPad for, when he was already carrying a smartphone AND a laptop? (I identified, from the sounds emerging from the iPad, that he was using it to play a game called Flightpath that he could have just as easily played on is iPhone).

Clearly he didn’t need an iPad at all. But he was one of those self-identified ‘Mac geeks’ so why would he leave the house without being all iGadgeted up?

This guy came across not as one of the cool, slightly alternative people that used to populate Apple ads, he came across, to be frank, as a needy wanker. And I’m willing to bet he now owns an iPhone 4.

Should Apple be worried? Will there be a backlash?

There has to be. How much longer can a brand that encourages wanton consumerism – I’m pretty sure not all of those 1.7m phones went to people who just happened to be due an upgrade – retain its status as an uber-cool brand in an age of supposed austerity and anti-consumerism?

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