Etsy's Robert Kalin:

corporations try to sanitize all their outgoing messages for the sake of keeping face. It is very easy to identify this kind of behavior. Whenever you read something…

… and it sounds like a series of pre-made phrases strung together, instead of a human being speaking, this is sanitized communication. To me, this stuff sounds inhuman.

I want Etsy to stay human. This means allowing each person’s voice to be heard, even if it’s squeaky or loud or soft. I will not put a glossy layer of PR over what we do. If we trip, let us learn from it instead of trying to hide it; when we leap, let’s show others how to leap.

As Dino Demopoulous points out:

Internet companies like Etsy don't have all of the answers, not by a long-shot, but there is a lot to be said for the 2.0 web way of thinking (if you could put it that way). In a word, "Be More Like the Internet".

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